Molly Harvie
Union
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Independent Contractor
Shipt
05.2023 - Current
- Delivered timely and accurate grocery deliveries to customers, ensuring satisfaction and adherence to quality standards.
- Over 3,000 orders completed, Average Rating of 4.97
- Communicated effectively with customers to resolve issues and provide exceptional service throughout the delivery process.
- Maintained knowledge of local inventory and product availability to fulfill customer requests accurately.
Tri-Branded Manager
Enterprise Holdings Inc
10.2022 - 04.2023
- Direct daily operations for 3 rental brands supervising more than 50 employees and 8500 vehicles.
- Directed large-scale branch operations, integrating full-scope business sales training, recruitment strategies, fleet logistics optimization, forecasting methodologies, and customer service improvements.
- National, Alamo, Enterprise at the Denver Intl Airport
Assistant Branch Manager
Enterprise Holdings Inc
06.2021 - 10.2022
- Overseeing daily operations of the store, including the key duties of developing employees in sales and service, implementing training initiatives to enhance company guidelines, creating and analyzing financial reports to maximize profitability, and aggressively working with local dealerships, body shops, and corporations to gain business and build long term relationships.
- Initially hired as a management trainee, passing a rigorous management qualification interview and being promoted to assistant manager
- Developed trainees in sales and customer service in preparation for promotion within the company
Food & Beverage Manager
The Brown Palace Hotel and Spa
08.2019 - 06.2021
- Overseeing daily operations of 7 different food & beverage outlets within the establishment
- Administrative assistance with payroll, scheduling, forecasting, inventory documentation, and reservations
- Support in fine dining service and bartending
- Initially hired as a Management Trainee, working my way up to a promotion overseeing all outlets.
Spa Concierge/Group Reservations Coordinator
The Brown Palace Hotel and Spa
03.2019 - 08.2019
- Guest reservations and assistance
- Organization of group bookings
- Customer service and relationship building with clients and vendors
- Guest check-in and check-out
Reservations and Golf Management Intern
Erin Hills Golf Course
05.2018 - 08.2018
- Room reservations and coordinating
- Golf reservations
- Golf pro-shop management and operations
- Merchandise sales and management
- Indoor and outdoor golf operations
Event Staff Member
Holiday Inn and Convention Center
12.2017 - 05.2018
- Event preparation, set-up, logistics, and coordination for Holiday Inn/Springdale Convention Center clients
Student-Athlete, Swimming & Diving
University of Arkansas
01.2015 - 01.2017
- Participated in over 20 hours per week of NCAA sanctioned athletic activity
- Scholarship athlete, 2 year varsity letterman
- SEC and NCAA Regional participant
- SEC Academic Honor Roll member
- Travelled nationally and internationally for competition, while maintaining above a 3.5 GPA in school
Physical Therapy Aid/Receptionist
Advance Physical Therapy
01.2014 - 01.2015
- Scheduling, chart organization, assisting with payroll
- Helped aid Physical Therapist with patients
- Building and maintaining relationships with clients
- Business marketing
Education
Bachelors - Human Environmental Sciences-Hospitality Management
University of Arkansas
Fayetteville, AR12-2018
Skills
- Proficient Microsoft Word, Excel, Access, and PowerPoint skills
- Organizational skills
- Operations management
- Sales management
- Proficiency in Communication and Customer Service
Affiliations
- ETA SIGMA DELTA HOSPITALITY HONOR SOCIETY- University of Arkansas
- -Working with other hospitality students to internally improve the Hospitality program at the University of Arkansas
- RAZORBACK LEADERSHIP ACADEMY- University of Arkansas, Fayetteville, AR
- -Active participation developing leadership skills within the Athletic Department leadership program
Certification
- ServSafe Certified-Earned at University of Arkansas
- Food and beverage sanitation knowledge certification
Timeline
Independent Contractor
Shipt
05.2023 - Current
Tri-Branded Manager
Enterprise Holdings Inc
10.2022 - 04.2023
Assistant Branch Manager
Enterprise Holdings Inc
06.2021 - 10.2022
Food & Beverage Manager
The Brown Palace Hotel and Spa
08.2019 - 06.2021
Spa Concierge/Group Reservations Coordinator
The Brown Palace Hotel and Spa
03.2019 - 08.2019
Reservations and Golf Management Intern
Erin Hills Golf Course
05.2018 - 08.2018
Event Staff Member
Holiday Inn and Convention Center
12.2017 - 05.2018
Student-Athlete, Swimming & Diving
University of Arkansas
01.2015 - 01.2017
Physical Therapy Aid/Receptionist
Advance Physical Therapy
01.2014 - 01.2015
Bachelors - Human Environmental Sciences-Hospitality Management
University of Arkansas