Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Brown

Bowling Green

Summary

Dedicated Customer Service Representative with strengths in conflict resolution, critical thinking, and active listening. Committed to enhancing customer satisfaction and streamlining operations.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Blue Rose Spirits(Liquor Barn)
Bowling Green, KY
08.2021 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Processed transactions accurately using POS systems, ensuring timely service delivery.
  • Educated customers on product offerings, significantly improving their purchasing experience.
  • Collaborated with team members to streamline operations and optimize workflow efficiency.

Education

BBA - Business Administration And Management

Western Kentucky University
Bowling Green, KY
05-2029

High School Diploma -

Logan County High School
Bowling Green KY
05-1997

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Professional telephone demeanor

Timeline

Customer Service Representative

Blue Rose Spirits(Liquor Barn)
08.2021 - Current

BBA - Business Administration And Management

Western Kentucky University

High School Diploma -

Logan County High School
Monica Brown