MONICA HALCOMB
SOMERSET
Summary
Detail-oriented Medical Office Professional with 7 years of healthcare experience, specializing in cardiology and multi-specialty environments. Expertise includes patient precertification, insurance verification, and referral coordination, leveraging EMR systems to enhance clinic efficiency. Focused on maintaining HIPAA compliance and optimizing patient interactions in high-volume settings.
Overview
26
26
years of professional experience
Work History
Medical Office Representative
CommonSpirit Health
London
12.2020 - Current
- Schedule patient appointments, procedures, and specialty referrals, including cardiology services
- Conduct patient precertification to ensure insurance coverage
- Coordinate diagnostic testing and communicate preparation instructions to patients
- Collect and verify insurance information and demographic data
- Process copays and coinsurance payments accurately
- Maintain accurate documentation with EMR systems
- Answer high volume phone lines and provide clear, compassionate communication
- Adapt quickly to various clinic workflows and provider preferences
Administrative Assistant
Beacon Hill Baptist Church
Somerset
07.2002 - 12.2020
- Organized church events and activities for community engagement.
- Managed scheduling and communication for staff and volunteers.
- Coordinated office operations to support daily functions.
- Maintained records and files for efficient information access.
- Assisted in preparing materials for meetings and services.
- Served as a point of contact for congregation inquiries and support.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
FLOAT MEDICAL RECEPTIONIST
Lexington Clinic
Lexington
05.2001 - 05.2002
- Scheduled appointments and managed provider calendars across departments
- Verified insurance eligibility and processed payments
- Supported patient check in/check out processes
- Maintained confidential patient records and ensured HIPAA compliance
- Handled incoming calls, directing inquiries to appropriate staff members promptly.
MEDICAL RECEPTIONSIST
Childrens Clinic
Somerset
05.2000 - 05.2001
- Scheduled well visits, sick visits and procedures
- Verified insurance and processed copays
- Managed high-volume phone communications
- Assisted with patient intake and documentation
Education
Some College (No Degree) - Kinesiology And Health Promotion
University of Kentucky
Lexington, KYSkills
- Procedure scheduling
- Insurance precertification
- Cardiology and Specialty Clinic Support
- Referral and Diagnostic Test Coordination
- Patient Check in and Check out
- Electronic Medical Records Proficiency
- Medical Terminology Knowledge
- Copay and Coinsurance Collection
- Multi line Phone Systems
- HIPAA Compliance
- Strong Interpersonal and Communication Skills
Timeline
Medical Office Representative
CommonSpirit Health
12.2020 - Current
Administrative Assistant
Beacon Hill Baptist Church
07.2002 - 12.2020
FLOAT MEDICAL RECEPTIONIST
Lexington Clinic
05.2001 - 05.2002
MEDICAL RECEPTIONSIST
Childrens Clinic
05.2000 - 05.2001
Some College (No Degree) - Kinesiology And Health Promotion
University of Kentucky