Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Wieteki

Ashland

Summary

Dynamic customer service professional with experience at AT&T Call Center, excelling in high-volume environments. Proven ability to enhance customer satisfaction through effective communication and empathy. Skilled in Microsoft Office and inventory management, I thrive in team settings and adapt quickly to challenges, consistently promoting products and resolving issues with professionalism.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

AT&T Call Center
Grayson
08.2013 - 03.2026
  • Managed high-volume calls, ensuring high levels of customer satisfaction
  • Handled escalated issues with professionalism and empathy
  • Assist customers with billing concerns regarding mobility accounts
  • Promoted new products and services, effectively addressing customer concerns
  • Built personal relationships with customers through tailored support

Cashier

Cinemark Movie Theater
Ashland
03.2012 - 07.2013
  • Delivered excellent customer service to patrons, fostering positive interactions
  • Processed customer transactions with accuracy, enhancing customer satisfaction
  • Recorded and stocked inventory to ensure product availability
  • Maintained cleanliness and organization of concession area daily

Cashier

Arby’s
Ashland
04.2012 - 10.2012
  • Processed customer orders accurately and efficiently.
  • Promoted daily specials to increase customer satisfaction and engagement.
  • Addressed customer concerns to foster positive dining experiences and build loyalty.
  • Maintained cleanliness of dining area, following health and safety guidelines daily.

Education

Associates - Arts & Science

Ohio University Southern Campus
Ironton, OH
01-2012

Skills

  • Effective communication
  • Team Collaboration
  • Collaboration skills
  • Empathy and patience
  • Inventory Management
  • Microsoft Office Programs
  • Data analysis
  • Multitasking skills
  • Adaptable Learner

Timeline

Customer Service Representative

AT&T Call Center
08.2013 - 03.2026

Cashier

Arby’s
04.2012 - 10.2012

Cashier

Cinemark Movie Theater
03.2012 - 07.2013

Associates - Arts & Science

Ohio University Southern Campus
Monica Wieteki