Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Ahlers

Bowling Green

Summary

Dynamic and results-driven professional with extensive experience at Lowes Home Improvement. Proven leadership in enhancing operational efficiency and customer satisfaction. Skilled in inventory management and training development, successfully reducing waste and improving stock accuracy. Committed to workplace safety and fostering a collaborative team environment.

Overview

5
5
years of professional experience

Work History

Backend Department Supervisor

Lowes Home Improvement
Franklin, KY
08.2023 - Current
  • Supervised daily operations, ensuring compliance with safety protocols and company policies.
  • Managed inventory levels, performing regular audits and cycle counts to maintain stock accuracy.
  • Implemented process improvements to enhance operational efficiency
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Assisted in training new operators on equipment handling and safety protocols.
  • Supervised delivery operations, ensuring timely and accurate order fulfillment.
  • Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
  • Scheduled regular equipment and fleet maintenance to ensure minimal down time.

Paint Department Supervisor

Lowes Home Improvement
Franklin, KY
07.2022 - 08.2023
  • Supervised daily operations in paint department, ensuring efficient workflow and high-quality standards.
  • Trained team members on product knowledge, enhancing customer service and satisfaction levels.
  • Managed inventory control processes, reducing waste and improving stock accuracy.
  • Facilitated cross-training opportunities among staff members, enabling greater flexibility in task assignments during peak times or absences.
  • Addressed customer complaints promptly, taking measures to prevent future issues from arising.

Customer Service Associate ISLG

Lowes Home Improvement
Franklin, KY
08.2021 - 06.2022
  • Assisted customers with product inquiries and provided recommendations based on needs
  • Processed transactions accurately using point-of-sale systems to enhance customer experience
  • Maintained product displays and ensured stock availability
  • Identified upselling and cross-selling opportunities, contributing to increased sales.
  • Trained new personnel regarding company operations, policies and services.

Education

No Degree -

Western Kentucky University
Bowling Green, KY

High School Diploma -

Greenwood High Schook
Bowling Green, KY

Skills

  • Customer service
  • Workplace safety
  • Time management
  • Leadership skills
  • Inventory management
  • Loss prevention
  • Training and development
  • Problem-solving

Timeline

Backend Department Supervisor

Lowes Home Improvement
08.2023 - Current

Paint Department Supervisor

Lowes Home Improvement
07.2022 - 08.2023

Customer Service Associate ISLG

Lowes Home Improvement
08.2021 - 06.2022

No Degree -

Western Kentucky University

High School Diploma -

Greenwood High Schook

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Morgan Ahlers