Morgan Baker
Lexington
Summary
Experienced professional with a proven track record in building and nurturing relationships with diverse stakeholders in fast-paced and dynamic environments. Passionate about mentoring and motivating team members to surpass company objectives. Skilled in developing and executing profit-driven strategies for sales teams. Excited to bring exceptional leadership and planning abilities to a new role within a health care setting. Demonstrated expertise in cultivating and managing high-performing teams to consistently meet and exceed challenging targets. Well-versed in industry standards and market trends within the healthcare sector.
Overview
7
7
years of professional experience
Work History
Clinical Assistant
Bluegrass Orthopedics
09.2022 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic’s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazard waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical charts, vital signs.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during clinic.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Registration Representative
Bluegrass Orthopedics
12.2021 - 10.2022
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Increased staff productivity through training on registration software, best practices, and proper documentation procedures.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Collected demographic and insurance information from patients.
- Verified insurance benefits, processed payments, and issued receipts.
- Coordinated with clinical departments to schedule appointments, confirm availability, and communicate any changes to patients.
- Determined appropriate priority levels for each scheduled exam in order to maintain efficient workflow.
- Ensured errors in data entry through thorough review of inputted information.
Clinical Technician
Bluegrass Orthopedics
09.2021 - 09.2022
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
- Helped maintain a clean clinical environment through regular equipment sterilization procedures, reducing the risk of infections or complications.
- Improved patient satisfaction with compassionate bedside manner and clear communication skills.
- Maintained inventory of clinic supplies, ensuring availability of necessary materials for daily operations.
- Maintained strict patient confidentiality, following HIPAA guidelines and clinic-specific policies to protect sensitive information.
- Facilitated effective communication between patients, family members, and healthcare providers to optimize treatment plans.
- Assisted in implementation of customized care plans, focusing on patient wellness and comfort.
- Worked with physicians and nurses in patient care excellence.
- Assisted in the training of new Clinical Technicians through mentorship and demonstrating best practices in clinical settings.
- Increased efficiency of clinical workflows by promptly responding to physician orders and prioritizing tasks appropriately.
Assistant Manager
Eg America
11.2018 - 12.2021
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Worked with the team to improve efficiency on various projects.
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
- Interacted with customers to assess their needs and recommend products or services.
- Keep track of all transactions on a daily basis and generate invoices and reports for the manager.
Education
Bachelor - Psychology
Eastern Kentucky University
Richmond, KY05.2025
High School Diploma - undefined
Morgan County High School
West Liberty, KYSkills
- People-oriented
- Employee scheduling
- Motivated team player
- Friendly demeanor
- Detail-oriented
- Google Drive
- Goal-oriented
- Computer literate
- Appointment scheduling
- Patient's vital signs
- Patient care coordination
- Medical terminology
- Telephone etiquette
- Document filing
- Adaptability in healthcare settings
- Clinical support
- Specimen collection
- Patient scheduling
- Supply restocking
- Patient histories
- Knowledgeable in software
- Verbal and written communication
- Patient confidentiality
- Insurance verification
- Patient advocacy
- Care plan discussion
Timeline
Clinical Assistant
Bluegrass Orthopedics
09.2022 - Current
Registration Representative
Bluegrass Orthopedics
12.2021 - 10.2022
Clinical Technician
Bluegrass Orthopedics
09.2021 - 09.2022
Assistant Manager
Eg America
11.2018 - 12.2021
High School Diploma - undefined
Morgan County High School
Bachelor - Psychology
Eastern Kentucky University
Similar Profiles
Madison CuzickMadison Cuzick
Clinical Technician at Bluegrass OrthopedicsClinical Technician at Bluegrass Orthopedics
Cheri RitchieCheri Ritchie
RN Case Manager at Bluegrass Care Navigators/Bluegrass HospiceRN Case Manager at Bluegrass Care Navigators/Bluegrass Hospice
Thomas BennettThomas Bennett
Hospice Chaplain at Hospice Of The Bluegrass (now Bluegrass Care NavigHospice Chaplain at Hospice Of The Bluegrass (now Bluegrass Care Navig
Jessica TurnpaughJessica Turnpaugh
Customer Service Representative at Cleveland County Farm BureauCustomer Service Representative at Cleveland County Farm Bureau
John MaherJohn Maher
Management Intern at Dayton Freight LinesManagement Intern at Dayton Freight Lines