Morgan Baker
Lexington
Summary
Experienced professional with a proven track record in building and nurturing relationships with diverse stakeholders in fast-paced and dynamic environments. Passionate about mentoring and motivating team members to surpass company objectives. Skilled in developing and executing profit-driven strategies for sales teams. Excited to bring exceptional leadership and planning abilities to a new role within a health care setting. Demonstrated expertise in cultivating and managing high-performing teams to consistently meet and exceed challenging targets. Well-versed in industry standards and market trends within the healthcare sector.
Overview
7
7
years of professional experience
Work History
Clinical Assistant
Bluegrass Orthopedics
09.2022 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic’s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazard waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical charts, vital signs.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during clinic.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Registration Representative
Bluegrass Orthopedics
12.2021 - 10.2022
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Increased staff productivity through training on registration software, best practices, and proper documentation procedures.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Collected demographic and insurance information from patients.
- Verified insurance benefits, processed payments, and issued receipts.
- Coordinated with clinical departments to schedule appointments, confirm availability, and communicate any changes to patients.
- Determined appropriate priority levels for each scheduled exam in order to maintain efficient workflow.
- Ensured errors in data entry through thorough review of inputted information.
Clinical Technician
Bluegrass Orthopedics
09.2021 - 09.2022
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
- Helped maintain a clean clinical environment through regular equipment sterilization procedures, reducing the risk of infections or complications.
- Improved patient satisfaction with compassionate bedside manner and clear communication skills.
- Maintained inventory of clinic supplies, ensuring availability of necessary materials for daily operations.
- Maintained strict patient confidentiality, following HIPAA guidelines and clinic-specific policies to protect sensitive information.
- Facilitated effective communication between patients, family members, and healthcare providers to optimize treatment plans.
- Assisted in implementation of customized care plans, focusing on patient wellness and comfort.
- Worked with physicians and nurses in patient care excellence.
- Assisted in the training of new Clinical Technicians through mentorship and demonstrating best practices in clinical settings.
- Increased efficiency of clinical workflows by promptly responding to physician orders and prioritizing tasks appropriately.
Assistant Manager
Eg America
11.2018 - 12.2021
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Worked with the team to improve efficiency on various projects.
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
- Interacted with customers to assess their needs and recommend products or services.
- Keep track of all transactions on a daily basis and generate invoices and reports for the manager.
Education
Bachelor - Psychology
Eastern Kentucky University
Richmond, KY05.2025
High School Diploma - undefined
Morgan County High School
West Liberty, KYSkills
- People-oriented
- Employee scheduling
- Motivated team player
- Friendly demeanor
- Detail-oriented
- Google Drive
- Goal-oriented
- Computer literate
- Appointment scheduling
- Patient's vital signs
- Patient care coordination
- Medical terminology
- Telephone etiquette
- Document filing
- Adaptability in healthcare settings
- Clinical support
- Specimen collection
- Patient scheduling
- Supply restocking
- Patient histories
- Knowledgeable in software
- Verbal and written communication
- Patient confidentiality
- Insurance verification
- Patient advocacy
- Care plan discussion
Timeline
Clinical Assistant
Bluegrass Orthopedics
09.2022 - Current
Registration Representative
Bluegrass Orthopedics
12.2021 - 10.2022
Clinical Technician
Bluegrass Orthopedics
09.2021 - 09.2022
Assistant Manager
Eg America
11.2018 - 12.2021
High School Diploma - undefined
Morgan County High School
Bachelor - Psychology
Eastern Kentucky University
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