Morgan Brockman
Bardstown
Summary
Offering positive attitude and strong interpersonal skills, eager to learn and develop in customer service training role. Brings solid grasp of customer service principles and effective communication techniques. Ready to use and develop problem-solving and mentoring skills.
Experienced with creating and delivering comprehensive training programs tailored to diverse audiences. Utilizes engaging instructional methods to facilitate effective learning and skills development. Track record of enhancing team performance through interactive and collaborative training sessions.
Overview
6
6
years of professional experience
Work History
Child Care Center Teacher
Bardstown City Schools
12.2024 - Current
- Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
- Improved overall classroom management, enforcing consistent rules and consequences for behavior.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assessed student progress and provided feedback on educational development.
- Modeled positive behavior and communication skills for students.
Package Handler Trainer
UPS
07.2021 - 11.2024
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Maximized space utilization within trucks through effective stacking and arranging of packages.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
Cook/Cashier Trainer
Zaxbys
04.2019 - 07.2021
- Mentored junior cooks, providing constructive feedback to enhance skill development and overall performance.
- Managed inventory levels efficiently by accurately tracking usage rates, placing orders, and reducing spoilage risks.
- Assisted cashiers in setting personal goals for professional growth, driving increased levels of job satisfaction.
Education
High School Diploma -
Bardstown City School
Bardstown, KY05-2021
Skills
- Strong work ethic
- Customer service
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- CPR and first aid
- Health and safety
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Child Care Center Teacher
Bardstown City Schools
12.2024 - Current
Package Handler Trainer
UPS
07.2021 - 11.2024
Cook/Cashier Trainer
Zaxbys
04.2019 - 07.2021
High School Diploma -
Bardstown City School
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