Assisted in managing daily sales operations and team performance.
Trained and mentored new sales associates on company policies.
Developed promotional materials to enhance product visibility in-store.
Coordinated inventory management to ensure product availability for customers.
Facilitated customer service initiatives to improve satisfaction and retention.
Assistant Merchandise Manager
Dollar Tree
Georgetown
03.2021 - 08.2023
In my time at dollar tree, I have established leadership skills within my management position in relation to my employees.
Good management requires clear communication skills, time management skills, and adequate knowledge of all job duties/responsibilities.
Customer service skills are also required on a day-to-day basis, as I want to ensure all customer experiences have reached the expectations of the store, if not exceed them.
With my experience of unloading trucks and stocking the store I have advanced organizational skills that have improved my effectiveness in this area.
Call Center Representative
Valvoline
Lexington
10.2019 - 02.2021
My position as a call center representative gave me the grounds of customer service skills.
Within this position I answered customer calls pertaining to oil change costs/available locations, transferring to appropriate departments when needed, and multi-tasking for efficient time response to answer questions and solve problems.