Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Morgan Haley Keown

Morgan Haley Keown

Louisville

Summary

Dynamic professional with extensive experience at O'Dollys Lounge and Restaurant, excelling in customer service and conflict resolution. Proven ability in inventory management and food safety, ensuring compliance and enhancing customer satisfaction. Adept at training staff and managing orders, consistently delivering exceptional dining experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager/Bartender

O'Dollys Lounge and Restaurant
Louisville
03.2021 - Current
  • Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
  • Ensures customer satisfaction with all aspects of the restaurant and dining experience.
  • Handles customer complaints, resolving issues in a diplomatic and courteous manner.
  • Managed ordering of food, supplies, and beverages, as well as inventory control and auditing of stockroom.
  • Responsible for closing procedures such as counting drawers down and sanitation procedures.
  • Able to solve customer disputes in a calm and intelligent manner.

Attendance Clerk

Layne Elementary School
Louisville
01.2023 - 05.2023
  • Oversees Attendance for entire School.
  • Answers telephone to get information about student illnesses and absences.
  • Receive reports and documentations from teachers regarding attendance.
  • Draft and issue school attendance reports.
  • Write and send correspondence to parents and court system.
  • Ability to present information and respond to questions from administrators, teachers, students, parents, and secretaries.
  • Ability to communicate using correct grammar.
  • Ability to communicate clearly and concisely in both oral and written form.

Dental Assistant

Dr. Florence
Louisville
03.2020 - 12.2021
  • Assist patients into the operators within the office.
  • Mastered four-handed dental assisting practice (the standard operable measures to assist the dentist).
  • Performing Radiography (X-ray’s) on patients to aid the doctor.
  • Responsible for maintaining a clean environment for patients and cleaning up after the last patient is gone for the day.

Planned Career

Stay At Home Mom
Louisville
12.2019 - 03.2020
  • Planned Career was off due to pregnancy and birth of a child.

Dental Assistant Internship

Pamela Asseff
Louisville
02.2018 - 07.2019
  • Practiced under the care of Dr. Pamela Asseff to process and learn the set skills to become a certified Dental Assistant.
  • Broadened my viewpoint to assisted dentistry by applying my knowledge within the classroom to aid the dentist in her real-world practice.

Education

Comprehensive Dental Assisting -

MEDQUEST COLLEGE
Louisville, KY
08-2018

Skills

  • Cocktail preparation
  • Inventory management
  • Food safety
  • Point of sale systems
  • Customer service
  • Conflict resolution
  • Staff training
  • Order management
  • Communication skills
  • Time management

Certification

  • Expanded Duties Assistant Dental Assistant
  • KY Radiation Safety
  • CPR-American Heart Association

Timeline

Attendance Clerk

Layne Elementary School
01.2023 - 05.2023

Manager/Bartender

O'Dollys Lounge and Restaurant
03.2021 - Current

Dental Assistant

Dr. Florence
03.2020 - 12.2021

Planned Career

Stay At Home Mom
12.2019 - 03.2020

Dental Assistant Internship

Pamela Asseff
02.2018 - 07.2019

Comprehensive Dental Assisting -

MEDQUEST COLLEGE

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Morgan Haley Keown