Moriah Byrne
Reed
Summary
Dynamic leader with proven expertise in staff management and customer satisfaction, honed at Starbucks and Encore Musicals. Excelled in employee training and interpersonal relations, significantly enhancing team efficiency and service quality. Skilled in cash handling and workplace safety, consistently achieving operational excellence without compromising on service standards.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Stage Manager
Encore Musicals
05.2019 - 11.2020
- Oversaw successful execution of technical cues during live performances, ensuring seamless transitions between scenes.
- Enforced safety measures due to potential stage equipment hazards.
- Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
- Ensured continuity in performances by maintaining detailed records of blocking notes, prop placements, and costume changes.
- Collaborated with directors and producers to achieve desired artistic vision for productions.
- Provided strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.
- Worked with director to develop effective use of rehearsal times.
- Implemented effective time management strategies during rehearsals, optimizing productivity while adhering to strict deadlines.
Education
Bachelor of Arts - English
Arizona State University
Tempe, AZ12-2024
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Staff motivation
- Inventory control and record keeping
- Schedule management
- Interpersonal relations
- Verbal and written communication
Timeline
Shift Supervisor
Starbucks
10.2020 - Current
Stage Manager
Encore Musicals
05.2019 - 11.2020
Bachelor of Arts - English
Arizona State University
Similar Profiles
Rylie GriffinRylie Griffin
Barista Shift Supervisor at StarbucksBarista Shift Supervisor at Starbucks
Owen KingOwen King
Barista at StarbucksBarista at Starbucks
Janet Flores-AnticonaJanet Flores-Anticona
Barista at StarbucksBarista at Starbucks
Bianca KeatonBianca Keaton
Barista at StarbucksBarista at Starbucks
Abby SauterAbby Sauter
Patient Care Technician at Deaconess Henderson HospitalPatient Care Technician at Deaconess Henderson Hospital