Mustafa Lizdo
Louisville
Summary
Dynamic operations leader with a proven track record at Townepark, excelling in data analysis and client relationship management. Spearheaded strategic initiatives that enhanced operational efficiency and customer satisfaction. Adept at team leadership and problem-solving, driving significant improvements across multiple departments while fostering strong client partnerships.
Overview
17
17
years of professional experience
Work History
Director of Operations
Townepark
Louisville
03.2024 - Current
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Analyzed business trends and identified potential risks or opportunities associated with operations.
- Managed day-to-day operations of a large staff in multiple departments.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
Senior Account Manager
Townepark
Louisville
03.2017 - 03.2024
- Analyzed market trends to identify new business opportunities for the company.
- Established strong relationships with clients in order to secure the services needed.
- Proactively identified areas of improvement within assigned accounts' operations.
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Added multiple services/campuses to a company's portfolio
Account Manager
Townepark
Louisville
03.2008 - 03.2017
- Prepared monthly financial statements for each account.
- Resolved customer complaints in a timely manner.
- Negotiated contracts with clients to maximize revenue potential.
- Implemented multiple safety structures
Education
Bachelor of Science - Psychology
University of Louisville
Louisville, KY05-2007
Skills
- Data analysis
- Client relationship management
- Market trend analysis
- Effective communication
- Problem solving
- Team leadership
- Operational efficiency
- Leadership training
Timeline
Director of Operations
Townepark
03.2024 - Current
Senior Account Manager
Townepark
03.2017 - 03.2024
Account Manager
Townepark
03.2008 - 03.2017
Bachelor of Science - Psychology
University of Louisville
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