Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mustafa Merza

Louisville

Summary

Dedicated and compassionate healthcare professional with 6 years of experience in client attendance coordination and case management. Proven ability to develop and implement effective care plans, ensuring high-quality service delivery and patient satisfaction. Strong communication, organizational, and problem-solving skills with a commitment to improving patient outcomes.

Overview

6
6
years of professional experience

Work History

Cultural Advisor

Joint Task Force (WWLR)
Fayetteville
12.2022 - Current

- Managed three junior linguists for HUMINT platform in support of a Joint Task Force
 Provide Nationally Certified HUMINT collectors linguistic support (Arabic/Kurdish) in support of a Joint Task Force
 Provide written translations of Arabic and Kurdish documents that inform Joint Task Force operations
 Expertly managed culturally sensitive issues which allowed for continuity of operations
 Supported HUMINT operations with collectors incorporating sound operational tradecraft and expert area knowledge
 Provided additional support to Joint Task Force administrative and logistical duties related to vital camp life support
 Assisted Team Leader with inventory and maintenance of over $1,000,000 USD of sensitive US Government equipment
 Assisted Team Leader with local national involvement with support to Force Protection efforts
 Provided cultural guidance and input to Joint Task Force decision makers on operational gaps, vulnerabilities, and
support requirements to mitigate threats

Client Attendance Care Coordinator

Buena Vida ADHC
Louisville
03.2021 - 11.2024

- Coordinated attendance and care services for clients, ensuring timely and effective support tailored to individual needs.

- Developed and maintained strong relationships with clients, families, and healthcare providers to facilitate continuity of care.

- Monitored client progress and attendance records, addressing any issues or concerns promptly to ensure optimal service delivery.

- Collaborated with multidisciplinary teams to create comprehensive care plans, aligning services with each client's goals and preferences.

Case Manager

Buena Vida ADHC
Louisville
05.2019 - 03.2021

- Managed a diverse caseload of clients, providing assessment, planning, and advocacy to meet their healthcare and social service needs.

- Conducted thorough evaluations of client situations, developing personalized care plans and coordinating services with community resources.

- Served as a liaison between clients, families, and service providers to ensure seamless communication and support throughout the care process.

- Monitored client progress, adjusting care plans as necessary to adapt to changing needs and circumstances.

- Documented all interactions and care plans in compliance with regulatory standards, ensuring confidentiality and accuracy

Education

Master of Science - Educational Leadership And Management

Indiana University
IN
08-2018

Bachelor of Arts - International Studies

Indiana University
IN
05-2016

Skills

Case Management

- Care Coordination

- Patient Advocacy

- Communication Skills

- Problem-Solving

- Time Management

- Documentation and Reporting

- Team Collaboratio

Timeline

Cultural Advisor

Joint Task Force (WWLR)
12.2022 - Current

Client Attendance Care Coordinator

Buena Vida ADHC
03.2021 - 11.2024

Case Manager

Buena Vida ADHC
05.2019 - 03.2021

Master of Science - Educational Leadership And Management

Indiana University

Bachelor of Arts - International Studies

Indiana University
Mustafa Merza