MYKIAH TURNER
Lexington
Summary
Detail-oriented Criminal Justice student with strong leadership and communication skills developed through diverse roles in healthcare and client-focused environments. Expertise in problem solving and conflict resolution under pressure, fostering collaboration and support for individuals from diverse backgrounds. Committed to advocacy and justice, with a focus on honing analytical and leadership abilities for a successful legal career.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
MANAGER
Citi trends
Lexington
10.2022 - 05.2023
- Mentored and trained new employees on company policies and procedures to ensure compliance and effective integration into the team
- Resolved customer complaints promptly to enhance satisfaction and loyalty
- Led daily operations and ensured compliance with company policies.
- Managed team schedules and delegated tasks to optimize workflow.
- Trained new staff on customer service protocols and company standards.
NURSE AIDE
Nursing home
Maysville
08.2022 - 03.2023
- Assisted patients with daily activities in a compassionate manner, including bathing, grooming, and mobility support.
- Assisted patients with hygiene, including bathroom use, bathing, dental care, and dressing, to promote comfort and dignity.
- Facilitated meal consumption by feeding patients, ensuring nutritional needs were met.
- Ensured patients received appropriate nutrition by shopping for groceries and preparing meals.
- Monitoring general health and vital signs and reporting to RN.
SALES ASSOCIATE
Maceys
Lexington
11.2022 - 02.2023
- Achieved hourly sales and star rewards goals by delivering exceptional customer service and effectively communicating product knowledge.
- Assisted customers with product selection and provided personalized service.
- Managed inventory levels and organized merchandise displays effectively.
- Collaborated with team members to maintain a clean and inviting store environment.
SERVER SHIFT LEADER
Cracker Barrel
Lexington
02.2022 - 08.2022
- Coordinated restaurant operations, managing labor, controlling inventory, and tracking guest responses to enhance shift efficiency.
- Supervised employees to maintain effective operations and uphold service standards during shifts.
- Supervised server team to ensure timely and efficient service during peak hours.
- Trained new staff on menu items, service standards, and company policies.
- Managed shift schedules to optimize coverage and maintain operational flow.
HOME HEALTH CAREGIVER
HOME HEALTH AIDE
Maysville
01.2021 - 01.2022
- Supported clients in personal tasks, enhancing comfort and dignity during bathing and dressing.
- Help to organize a client's schedule and plan appointments.
- Coordinated client schedules and appointments to ensure timely access to necessary services.
- Facilitated transportation to doctors' offices and outings, promoting independence and social engagement.
GYMNAST TEACHER
Gymnastics teacher
Maysville
01.2020 - 10.2021
- Supported individual potential through tailored coaching and career guidance.
- Developed strategic perspective to enhance team performance post-promotion.
- Analyze the strengths and weaknesses of individual athletes and opposing teams.
- Planned and organized practice sessions for athletes to enhance their skills.
- Supporting an individual's potential and providing career support.
- Developing a more strategic perspective after a promotion to a senior role.
- Directed and motivated athletes to optimize competition readiness.
STUDENT NURSE ASSISTANT
Heart smart
Maysville
01.2020 - 02.2021
- Assisted in personal hygiene by cleaning and bathing patients, promoting comfort and dignity.
- Assisted patients with toileting and dressing needs in a compassionate manner.
- Turn, reposition, and transfer patients between beds and wheelchairs.
- Monitored and documented patients' health concerns, effectively communicating relevant information to nursing staff.
- Help patients use the toilet and dress.
Education
Criminal Justice - SOCIAL WORK
University of Kentucky
Lexington 08.2023 - 05.2026
Skills
- Brand Management
- Business Development
- Project Management
- Campaign Management
- Market Research
- Stakeholder Engagement
- Sales Strategy
- Business Planning
- Customer Service
- Sales Expertise
- Schedule Management
- Managing Appointments
- Content Management
- Department Coordination
- Staff Management
- Hiring and Coaching
- Customer Experience Design
- Problem Resolution
- Luxury Experience Management
- Risk Management
- User Research
- Information Architecture
- Agile Development
- User Training
- Data Analysis
- Logistics Coordination
- Story Production
- Customer Experience
- Metrics Analysis
- Operating Systems
- Usability Testing
- Design Leadership
- Experiment Management
- Change Management
- Process Experience Development
- Product Management
- Service improvement
- Order Accuracy
- Legal Requirements
- Customer Engagement
- Customer Satisfaction
- Professional Development
- Customer Needs Assessments
- Marketing Materials
- Team Development
- Corporate Communications
- Operational Efficiency
- Technical Analysis
- Calm and Professional Under Pressure
- Online Sales
- Email Campaigns
- Sales and Upselling
- Visual Merchandising
- Customer Loyalty
- Task Management
- Inventory Management
Certification
- CPR Certification
- CNA Certification
- First Aid Certification
- BSL Certification
- AED Certification
Timeline
Criminal Justice - SOCIAL WORK
University of Kentucky
08.2023 - 05.2026
SALES ASSOCIATE
Maceys
11.2022 - 02.2023
MANAGER
Citi trends
10.2022 - 05.2023
NURSE AIDE
Nursing home
08.2022 - 03.2023
SERVER SHIFT LEADER
Cracker Barrel
02.2022 - 08.2022
HOME HEALTH CAREGIVER
HOME HEALTH AIDE
01.2021 - 01.2022
GYMNAST TEACHER
Gymnastics teacher
01.2020 - 10.2021
STUDENT NURSE ASSISTANT
Heart smart
01.2020 - 02.2021