Overview
Work History
Education
Skills
Timeline
Generic

Nadine Ferguson

West Liberty

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Pearl Interactive Network
West Liberty
06.2022 - 02.2024
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained a high level of professionalism when dealing with difficult customers.

Order Filler Trainer

Family Dollar Distribution Center
Morehead
05.2021 - 03.2022
  • Collaborated with team members to achieve daily goals set by management.
  • Received orders and prepared them for shipment by selecting items from shelves, packing boxes, labeling, and loading onto delivery trucks.
  • Verified accuracy of order picking by comparing items picked to customer invoices.
  • Operated RF scanners to accurately pick orders for customers.
  • Maintained cleanliness of work area at all times.
  • Trained new hires to complete required tasks of the job.

Customer Service Representative

Pearl Interactive Network
Atlanta
09.2020 - 01.2021
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Gas Station Manager

Marathon Oil
Mount Sterling
06.2017 - 11.2019
  • Training new employees on safety protocols and operational processes related to running a gas station.
  • Preparing reports on sales, profits, losses, expenses, and other business activity data.
  • Assisting with stocking shelves with merchandise according to planograms or instructions from corporate headquarters.
  • Organizing daily staff schedules and assigning shifts.
  • Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
  • Approving purchase orders for supplies required by the gas station's operations.
  • Implementing security measures such as surveillance cameras or alarm systems when necessary.
  • Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
  • Coordinating deliveries of fuel products from vendors or suppliers on a regular basis.
  • Scheduling maintenance services for pumps and other equipment as needed.

Education

Some College (No Degree) -

Morehead State University
Morehead, KY

Skills

  • Customer service
  • Order processing
  • Technical support
  • Data entry
  • Record keeping
  • Complaint resolution

Timeline

Customer Service Representative

Pearl Interactive Network
06.2022 - 02.2024

Order Filler Trainer

Family Dollar Distribution Center
05.2021 - 03.2022

Customer Service Representative

Pearl Interactive Network
09.2020 - 01.2021

Gas Station Manager

Marathon Oil
06.2017 - 11.2019

Some College (No Degree) -

Morehead State University

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Nadine Ferguson