Gregory A. Morgan
Old Harbour,Jamaica
Summary
Proven leader with over 15 years of experience in customer service, sales, and team management. Skilled in driving strategic growth, managing high-performing teams, and optimizing business operations to achieve organizational goals. Adept at aligning team objectives with company strategy, fostering collaboration, and delivering exceptional customer experiences. Recognized for exceeding sales targets, streamlining processes, and enhancing team performance.
Overview
21
21
years of professional experience
Work History
External Technical Sales Representative
T. Geddes Grant (Dist) Ltd
Kingston, Jamaica
01.2020 - Current
- Spearheaded external sales efforts, achieving a consistent 15% growth in quarterly sales
- Cultivated and maintained long-term relationships with high-value clients, contributing to a 30% increase in repeat business
- Delivered customized technical solutions to clients, ensuring alignment with their business needs and goals
Supervisor, Customer Service & Sales Department
T. Geddes Grant (Dist) Ltd
Kingston, Jamaica
01.2015 - 01.2020
- Supervised a team of 10+ employees, ensuring alignment with company objectives and consistently meeting key performance indicators
- Designed and implemented customer satisfaction initiatives, increasing positive feedback by 20%
- Developed and conducted team training programs, leading to a 25% improvement in team productivity
- Collaborated with senior management to develop strategies that increased department revenue by 15%
Internal Technical Sales Representative
T. Geddes Grant (Dist) Ltd
Kingston, Jamaica
01.2015 - 01.2016
- Managed internal sales processes, maintaining a 95% accuracy rate in order fulfillment
- Partnered with other departments to resolve customer concerns, resulting in a 10% increase in customer retention
Senior Customer Service Representative & Senior Cashier
HL Agro (formerly Agro Grace)
Kingston, Jamaica
01.2004 - 01.2015
- Managed high-volume cash handling operations, maintaining a 100% error-free record over 11 years
- Led a team of customer service representatives, improving response times by 20% and enhancing overall customer satisfaction
- Identified and implemented process improvements that reduced transaction times by 20%
Education
Associate of Science (A.S.) - Business Studies (Marketing)
Portmore Community College (PCC)
St Catherine, Jamaica01.2011
Skills
- Strategic Planning & Execution
- Leadership & Team Development
- Sales Strategy & Customer Retention
- Process Optimization & Operational Efficiency
- Talent Development & Mentoring
- Negotiation & Conflict Resolution
- Cash Handling & Inventory Management
- Cross-Functional Collaboration
- Proficiency in Microsoft Office (Excel, Word)
Hobbies and Interests
- Building connections and engaging with people
- Exploring new technologies and trends online
- Cooking and experimenting with recipes
References
Available upon request.
Certificationsandawards
- Customer Service Certification, HEART Trust NTA, 01/01/19
- Top Sales Representative, T. Geddes Grant (Dist) Ltd, 01/01/21
- Top Sales Representative, T. Geddes Grant (Dist) Ltd, 01/01/22
Timeline
External Technical Sales Representative
T. Geddes Grant (Dist) Ltd
01.2020 - Current
Supervisor, Customer Service & Sales Department
T. Geddes Grant (Dist) Ltd
01.2015 - 01.2020
Internal Technical Sales Representative
T. Geddes Grant (Dist) Ltd
01.2015 - 01.2016
Senior Customer Service Representative & Senior Cashier
HL Agro (formerly Agro Grace)
01.2004 - 01.2015
Associate of Science (A.S.) - Business Studies (Marketing)
Portmore Community College (PCC)
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