Summary
Overview
Work History
Education
Skills
Certification
Timeline
SOAR Leadership Training Course
Generic

Nakeshia Fox

Somerset

Summary

Dynamic professional with extensive experience at Lake Cumberland Regional Hospital, excelling in compliance and operations. Proven ability in data entry and relationship building, enhancing team productivity and streamlining processes. Recognized for implementing effective training programs and improving service delivery, fostering a collaborative environment that supports organizational goals.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Coordinator of Compliance/Operations Coordinator

Lake Cumberland Regional Hospital
2023 - Current
  • Managed provider enrollment, credentialing and recredentialing processes in accordance with organizational standards and guidelines
  • Managed communication between departments to streamline information flow and improve service delivery.
  • Assisted in the development of training materials for new staff, ensuring adherence to hospital policies.
  • Implemented electronic health record updates, promoting accuracy and consistency in patient documentation.
  • Supported quality assurance initiatives by conducting regular audits of departmental procedures and practices.
  • Provided administrative support for department heads, enhancing overall productivity and workflow management.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Played key role in coordinating between design teams and marketing to ensure cohesive and impactful launch.

Systems Analyst

Lake Cumberland Regional Hospital
2022 - 2023
  • Managed scheduling and coverage coordinator for 14 medical practices, ensuring seamless employee placement
  • Oversaw provider onboarding, delivering training and technical support for the organization's EMR system.
  • Conducted bi-weekly financial reconciliations and prepared deposits for Physician Practices, maintaining accurate records and timely transactions.
  • Generated and analyzed multi-system reports to support regulatory compliance, operational efficiency, and decision-making.


Office Manager

Lake Cumberland Regional Hospital
2020 - 2022
  • Oversaw daily operations of medical office, ensuring compliance with healthcare regulations
  • Managed scheduling and coordination of patient appointments to optimize clinic efficiency
  • Trained staff on office protocols and systems, fostering a collaborative work environment
  • Conducted regular performance evaluations, providing constructive feedback to team members
  • Analyzed office workflows, identifying areas for process improvement and cost reduction
  • Coordinated with healthcare providers to ensure seamless communication and quality patient care
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.

Optometric Assistant

Vision Care
2018 - 2020
  • Assisted patients with scheduling appointments, ensuring efficient workflow and optimal patient experience.
  • Managed inventory of optical supplies, maintaining accurate records for timely reordering.
  • Prepared examination rooms, ensuring cleanliness and readiness for optometric procedures.
  • Supported optometrists during exams by taking patient histories and documenting findings accurately.
  • Operated diagnostic equipment, assisting in the collection of data for comprehensive eye evaluations.
  • Trained new staff on office protocols and customer service standards to promote consistency in care delivery.
  • Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
  • Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
  • Ensured accuracy of patient records by diligently updating information during each visit or interaction.

Call Center Representative

Senture
2017 - 2018
  • Managed inbound calls assisting members with benefits inquiries, claims status, and coverage details.
  • Processed and verified prior authorizations for medical services, including Durable Medical Equipment, in compliance with insurance policies
  • Provided accurate information to members regarding benefits eligibility, plan coverage, and out-of-pocket expense.
  • Coordinated with providers, vendors, and internal departments to facilitate smooth authorization workflows and resolve escalated issues.
  • Utilized call center software to manage customer interactions efficiently.
  • Resolved complaints by following established protocols to ensure quality service.
  • Documented customer interactions accurately for future reference and follow-up.

Medical Assistant

Lake Cumberland Neurosurgical Clinic
2010 - 2017
  • Assisted patients with intake processes and medical histories, ensuring accurate documentation.
  • Completed and processed FMLA and disability forms on behalf of patients, ensuring accuracy and timely submission to employers, insurance companies, and government agencies.
  • Processed medical records requests for patients, attorneys, insurance companies, and third-party vendors, ensuring compliance with HIPAA and state regulations.
  • Collaborated with healthcare team to perform routine clinical tasks and maintain efficient operations.
  • Managed appointment scheduling and patient follow-ups, enhancing overall office workflow.
  • Prepared examination rooms and sterilized equipment, maintaining strict adherence to safety protocols.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Education

High School Diploma -

Southwestern High School
Somerset, KY

No Degree - Nursing

Western Kentucky University
Bowling Green, KY

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Relationship building
  • Scheduling and calendar management
  • Staff management
  • Administrative leadership

Certification

  • CNA - Certified Nurse Assistant

Timeline

Coordinator of Compliance/Operations Coordinator

Lake Cumberland Regional Hospital
2023 - Current

Systems Analyst

Lake Cumberland Regional Hospital
2022 - 2023

Office Manager

Lake Cumberland Regional Hospital
2020 - 2022

Optometric Assistant

Vision Care
2018 - 2020

Call Center Representative

Senture
2017 - 2018

Medical Assistant

Lake Cumberland Neurosurgical Clinic
2010 - 2017

High School Diploma -

Southwestern High School

No Degree - Nursing

Western Kentucky University

SOAR Leadership Training Course

Completed structured leadership training focused on Self-awareness, Opportunity, Accountability, and Resilience (SOAR). Gained practical skills in team leadership, communication, problem-solving, and strategic thinking. Applied leadership principles to workplace scenarios to improve collaboration and decision-making.

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Nakeshia Fox