Nancy Ndhlovu
Florence
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Customer Returns Processor
Amazon
Florence
06.2023 - Current
- Oversaw warranty counseling process to manage expense controls.
- Reported discrepancies or product damages to maintain accuracy and efficiency goals.
- Communicated effectively with customers via phone, email, or other methods to resolve any issues related to their return experience.
- Delivered high-quality customer service by gathering feedback on product issues, malfunctions and deficiencies.
- Corresponded by email with customers requesting returns to assess situation and approve or deny returns, sending shipping labels and directions following company policy.
Restaurant Server
Red Robin
Florence
06.2023 - 10.2023
- Checked back with guests periodically to ensure satisfaction with food and service.
- Recorded orders accurately into the Point of Sale system.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Prepared checks, itemizing total meal costs and taxes.
Education
High School Diploma -
St. John’s High School Chikwaka
Zimbabwe03-2022
Skills
- Warranty processing
- Return authorization
- Discrepancy reporting
- Customer communication
- Customer feedback
- Data entry
- Problem solving
- Time management
Languages
English ,Shona
Professional
Affiliations
Cooking n dancing
References
References available upon request.
Timeline
Customer Returns Processor
Amazon
06.2023 - Current
Restaurant Server
Red Robin
06.2023 - 10.2023
High School Diploma -
St. John’s High School Chikwaka