Natalia Herald
Mount Sterling
Summary
Peer Support Specialist with Mountain Comprehensive Care, skilled in recovery guidance and mental health advocacy. Successfully facilitates peer support groups, enhancing client engagement and emotional well-being. Proficient in motivational interviewing and crisis management, fostering a safe environment for personal growth and resilience among clients. Committed to empowering individuals through effective problem-solving strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Mountain Comprehensive Care
12.2023 - Current
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Demonstrated knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Transported clients.
- Encouraged client participation in therapeutic activities, promoting mental and emotional well-being.
- Advocated for clients' needs within mental health system, ensuring access to necessary services.
- Supported clients in setting and achieving personal goals, leading to improved life satisfaction.
- Reduced feelings of isolation among clients by connecting them with peer support networks.
- Assisted clients in navigating mental health services, simplifying process of obtaining care.
- Facilitated peer support groups, creating safe environment for sharing and growth.
- Supported individuals dealing with mental health and emotional issues.
- Determined clients' risk of self-harm or other dangerous behaviors.
Support Staff
Mountain Comprehensive Care
09.2022 - 12.2023
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Communicated with clients on behalf of staff to relay messages and information.
- Managed office supplies inventory, ensuring that necessary materials were always available for staff use.
- Maintained high levels of cleanliness and organization within office, creating pleasant working environments.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Insurance billing and billing organization
Education
Associate Of Applied Science - Human Services And Addictions
Maysville Community And Technical College
Mount Sterling, KYHigh School Diploma - N/A
Montgomery County High School
Mount Sterling, KY05.2020
Skills
- Peer support ethics
- Recovery guidance
- Boundary setting
- Substance abuse awareness
- Problem-solving skills
- Mental health advocacy
- Stress reduction techniques
- Arranging transportation
- Motivational interviewing
- Mental health services
- Empathy development
- Relapse prevention
- Appointment scheduling
- Emotional support
- Conflict resolution
- Documentation and reporting
- Group facilitation
- Support group facilitation
- Treatment plans
- Crisis management
- Data confidentiality
- File and record keeping
- Case management
- Patient intake
- Individual counseling
- Clinical services
- Organizational skills
Accomplishments
•Kentucky Colonel
•Sobriety Time
•Lead Peer Support
Certification
•Peer Support Specialist
•Moral Reconation Therapy
•Preventing Suicide in Emergency Departments
Timeline
Peer Support Specialist
Mountain Comprehensive Care
12.2023 - Current
Support Staff
Mountain Comprehensive Care
09.2022 - 12.2023
Associate Of Applied Science - Human Services And Addictions
Maysville Community And Technical College
High School Diploma - N/A
Montgomery County High School
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