Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Natalie Cowan

Richmond

Summary

  • Highly organized and detail-oriented individual who thrives in collaborative environments and brings a positive, can-do attitude
  • Motivated and enthusiastic professional eager to contribute to team success and committed to ongoing learning and growth
  • Versatile and compassionate support provider experienced in assisting individuals in everyday life
  • Capable of managing multiple tasks and projects with precision, maintaining accuracy, and efficiency under pressure.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista

Purdy's Coffee Co
Richmond
09.2023 - Current
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Input orders into point of sale system and handled customer payments.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Daycare Teacher

Highlands Community Ministries
Louisville
12.2021 - 08.2025
  • Taught children foundational skills in colors, shapes and letters.
  • Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
  • Created and maintained a clean, organized, and stimulating environment conducive to learning.
  • Taught basic language skills including reading readiness, phonics, writing.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Maintained daily records of individual activities, behaviors, meals and naps.

Restaurant Hostess

Brick House Tavern + Tap
Louisville
03.2020 - 08.2021
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Assigned patrons to suitable tables according to server rotation.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Coordinated dining room staff workflow to foster prompt and courteous service.

Restaurant Hostess

Mimi's Cafe
Louisville
04.2019 - 02.2021
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Accepted payments from guests for dine-in and take-out foods.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Assigned patrons to suitable tables according to server rotation.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Education

Doctorate of Occupational Therapy - Occupational Therapy

Eastern Kentucky University
Richmond, KY
05-2027

Bachelor of Science - Occupational Science

Eastern Kentucky University
Richmond, KY
05-2025

High School Diploma -

Mercy Academy
Louisville, KY
05-2021

Skills

  • Time optimization
  • Solution-oriented mindset
  • Interpersonal communication
  • Adaptable approach
  • Teamwork and collaboration
  • Planning and organization

Certification

BLS- Basic Life Support Certified- Adult/Child, & Infant CPR/AED

2025-2026

Affiliations

  • EKU Cheerleading - 2021-2024
  • Member of FCA - Fellowship of Christian Athletes
  • Member of SOSA - Student Occupational Science Association
  • Member of COTAD - Coalition of Occupational Therapy Advocates for Diversity
  • Member of SOTA - Student Occupational Therapy Association
  • Member of Pi Theta Epsilon
  • Member of AOTA - American Occupational Therapy Association
  • Cum Laude Honors Graduate (2021-2025)

Timeline

Barista

Purdy's Coffee Co
09.2023 - Current

Daycare Teacher

Highlands Community Ministries
12.2021 - 08.2025

Restaurant Hostess

Brick House Tavern + Tap
03.2020 - 08.2021

Restaurant Hostess

Mimi's Cafe
04.2019 - 02.2021

Doctorate of Occupational Therapy - Occupational Therapy

Eastern Kentucky University

Bachelor of Science - Occupational Science

Eastern Kentucky University

High School Diploma -

Mercy Academy

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