Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Timeline
Generic

Natalie McDine

Burlington

Summary

Experienced healthcare operations leader with a strong background in managing multi-site clinical operations and fostering collaboration across inpatient and outpatient hospital departments. Seeking a Director of Operations role to drive organizational excellence through strategic leadership, operational efficiency and cross departmental alignment.

Overview

7
7
years of professional experience

Work History

Operation Manager

St. Elizabeth Physicians- Neurology & Physiatry
Crestview Hills
10.2018 - Current
  • Overseeing daily operations for multiple specialties
  • Collaborative Medical Practice
  • Comprising 11 Physicians, 4 Nurse Practitioners, and 16 Healthcare Associates
  • Physician/Provider team includes: 3 Neuro-Hospitalists, 5 Inpatient/Outpatient Care Providers, 7 Outpatient Care Specialists
  • Multi-Site Medical Practice
  • Operates across 5 locations with integration of HOPD departments
  • Collaborate with multiple hospital departments including EMG, EEG and clinical teams to enhance patient care and support diagnostic services

Education

Bachelor of Science - Health Science (Clinical)

Northern Kentucky University
01.2017

Associates of Applied Science - Medical Assisting

Gateway Technical and Community College
01.2012

Skills

  • Budget planning & monitoring
  • 340B Program Oversight
  • Staff training & coaching
  • Conflict resolution
  • Interdepartmental communication
  • Provider Relations
  • Problem-solving
  • Report Generation and Analysis
  • Patient Communication and Education

References

Available upon request.

Leadership Experience

  • Helped lead the transition of headache management and Botox treatments to HOPD to optimize 340B savings and improve resource utilization
  • Working with the physicians, created workflow for new Alzheimer’s infusion drug (Leqembi)
  • Worked together with H&V leadership to develop a streamline process for first dose observations for Multiple Sclerosis medications
  • Point of Contact and coordinator for 3rd-year UK-NKY medical students during clinical rotations, supporting their integration into our organization
  • Led the successful opening of multiple satellite practice sites, including location in Florence, Greendale and Highland Heights to expand access to care and support organizational growth
  • Integrated Social Work services into our practice to enhance patient support, care coordination and access to community resources
  • Successfully doubled the number of Physicians and Mid-Level Providers, significantly improving patient access and introducing a broader range of sub-specialties within the department
  • Effectively managed a $10 million operational expense budget, surpassing fiscal goals with a 2% surplus at year-end
  • 2024 Press Ganey results: Surpassed the 96% Likelihood to Recommend benchmark for both specialty practices

Timeline

Operation Manager

St. Elizabeth Physicians- Neurology & Physiatry
10.2018 - Current

Bachelor of Science - Health Science (Clinical)

Northern Kentucky University

Associates of Applied Science - Medical Assisting

Gateway Technical and Community College
Natalie McDine