Natalie Tipton
Beattyville
Summary
At Los Two Brothers, I excelled has a sever, improving customer satisfaction and encourage a positive work environment. I excel at complaint resolution, teamwork, customer satisfaction, time management, strong organizational skills, and the ability to remain cool under pressure. I practiced cleanliness and safety protocols handling food in a public atmosphere.
Overview
4
4
years of professional experience
Work History
Server Shift Leader
Los Two Brothers
11.2020 - 12.2024
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
High School Diploma -
Lee County Middle High
Beattyville, KY05-2024
Skills
- Complaint handling
- Organization
- Shift planning
- Personnel training
- Teamwork
- Time management
- Problem-solving abilities
- Customer relationship management
- Guest service
- Customer service management
- Cool under pressure
- Reliable and responsible
- Team leadership
- Teamwork and collaboration
- High energy and stamina
- Transactions and cash handling
- Conflict and complaint resolution
Languages
Spanish
Limited Working
Timeline
Server Shift Leader
Los Two Brothers
11.2020 - 12.2024
High School Diploma -
Lee County Middle High
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