Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Foster

Somerset

Summary

Dynamic customer service professional with a proven track record at SAFE AUTO INSURANCE COMPANY, excelling in problem resolution and fostering customer loyalty. Recognized for boosting sales through effective communication and upselling techniques. Dependable and organized, adept at multitasking in fast-paced environments while maintaining attention to detail and achieving performance metrics.

Overview

13
13
years of professional experience

Work History

Homemaker

Hommaker
10.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service & Sale's Representative

SAFE AUTO INSURANCE COMPANY
04.2012 - 10.2021
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
  • Boosted sales figures with introduction of innovative upselling techniques.
  • Managed high volume of customer calls, maintaining calm and professional demeanor.
  • Increased repeat business by personalizing customer interactions and remembering client preferences.
  • Developed comprehensive knowledge of products and services to provide accurate information to customers.
  • Participated in regular product training sessions to stay updated on latest features and benefits.
  • Negotiated solutions in challenging situations to retain customer loyalty.
  • Maintained detailed records of customer interactions, tracking concerns and resolutions.
  • Coordinated with sales team to identify cross-selling opportunities, enhancing overall revenue.
  • Customized sales pitches to match customer needs, leading to higher conversion rates.
  • Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
  • Conducted product demonstrations, educating customers and stimulating interest.
  • Resolved customer complaints, ensuring customer satisfaction and loyalty.
  • Informed customers of promotions to increase sales productivity and volume.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Set and achieved company defined sales goals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Recorded accurate and efficient records in customer database.
  • Contributed to team objectives in fast-paced environment.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Kept detailed records of daily activities through online customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Achieved or exceeded company-defined sales quotas.

Education

GED -

Scott County High School
Helenwood, TN
05-2006

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Organization and time management
  • Problem resolution
  • Problem-solving
  • Excellent communication
  • Organizational skills
  • Decision-making
  • Verbal communication
  • Active listening

Timeline

Homemaker

Hommaker
10.2021 - Current

Customer Service & Sale's Representative

SAFE AUTO INSURANCE COMPANY
04.2012 - 10.2021

GED -

Scott County High School

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Natasha Foster