Natasha Hunt
Louisville
Summary
Results-driven professional with extensive experience in retail management. Skilled in employee development, effective communication, and strategic problem-solving. Known for fostering a collaborative environment and driving team performance to exceed financial goals. Committed to enhancing customer experiences and leading teams to achieve operational excellence.
Overview
12
12
years of professional experience
Work History
Store Manager
Harbor Freight Tools USA
Louisville
07.2023 - Current
- Managed daily store operations and ensured compliance with company policies.
- Led team training sessions to elevate customer service and deepen product knowledge, resulting in improved customer interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Implemented visual merchandising strategies that enhanced product displays and increased customer engagement.
- Conducted performance evaluations and provided feedback to team members, fostering continuous improvement and accountability.
- Recruited and trained new employees to ensure effective onboarding.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored store performance metrics such as sales goals and shrinkage targets.
- Prepared monthly reports on sales figures, expenses, profits.
- Inspired team to deliver breakthrough, strategically sound work that brought impact, transformation and consistent surpassing of team and corporate sales goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Store Manager
Harbor Freight Tools USA
Maysville
12.2020 - 07.2023
- Achieved high performance in the store manager position by effectively managing operations, financial objectives, team growth, and decision-making processes in a low volume store.
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management, including stock levels and product placement.
- Trained and developed team members to enhance customer service skills.
Assistant Store Manager
Walmart
Amelia
03.2014 - 01.2020
- Supervised daily store operations and managed team scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on store policies and customer service standards.
- Resolved customer inquiries and complaints to improve overall shopping experience.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Coordinated inventory management and replenishment processes to maintain stock availability.
- Assisted in implementing promotional displays and merchandising strategies.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Collaborated with management to develop staff training programs and initiatives.
- Delegated assignments based on team strengths to enhance floor coverage and service levels.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with safety regulations and store cleanliness standards.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education
Some College (No Degree) - Social Work And Human Services
University of Cincinnati
Cincinnati, OHSkills
- Inventory management
- Stock replenishment
- Sales analysis
- Visual merchandising
- Customer relationship management
- Employee training
- Team building
- Problem solving
- Budget management
- Cross-functional collaboration
- Effective communication
- Leadership development
- Strategic planning
- Verbal and written communication
Languages
English
Native/ Bilingual
Spanish
Limited
American Sign language
Limited
Timeline
Store Manager
Harbor Freight Tools USA
07.2023 - Current
Store Manager
Harbor Freight Tools USA
12.2020 - 07.2023
Assistant Store Manager
Walmart
03.2014 - 01.2020
Some College (No Degree) - Social Work And Human Services
University of Cincinnati