Natasha Kirk
Catlettsburg
Summary
Outgoing Service Consultant highly effective at maintaining smooth and efficient operations while serving customer needs and maximizing quality. Well-coordinated and accuracy-driven leader offering 20+ years of experience in the field. Quick learner, organized and able to multitask efficiently.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Premier Service Consultant
AT&T Mobility
Grayson
08.2013 - 03.2026
- Assisted customers with product selection and service inquiries.
- Guided clients through account setup and troubleshooting processes.
- Educated customers on mobile plans and promotional offers.
- Educated customers about the features and benefits of different services offered by the company.
- Upsold additional items based on customer interests and needs.
Customer Service Representative
DIRECTV
Huntington
06.2008 - 03.2013
- Assisted customers with service inquiries and account management tasks.
- Resolved technical issues related to satellite services and equipment.
- Processed billing inquiries and payment transactions efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted available products and services to customers during service, account management and order calls.
Education
Associate of Arts - Criminal Justice
Strayer University
Teays Valley, WV 05.2011 - 06.2013
Skills
- Product knowledge
- Account management
- Technical troubleshooting
- Billing processing
- Effective communication
- Active listening
- Time management
- Complaint resolution
- Client relationship building
Timeline
Premier Service Consultant
AT&T Mobility
08.2013 - 03.2026
Associate of Arts - Criminal Justice
Strayer University
05.2011 - 06.2013
Customer Service Representative
DIRECTV
06.2008 - 03.2013