Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Adams

Georgetown

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

5
5
years of professional experience

Work History

Technician

Bridgestone Firestone
05.2022 - Current
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Applied critical thinking and research to address complex issues.
  • Completed job reports and logs immediately following service calls.
  • Tracked and recorded parts and labor costs related to each service call.
  • Contacted and sold various parts and jobs to customers
  • Contacted and communicated with customer to keep them informed on the progress of the job

Delivery Specialist

Lowes Home Improvment
10.2020 - 05.2022
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Kept detailed records of deliveries and money received from customers.
  • Filled out load paperwork and DOT-mandated log books.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Team Lead

Panera Bread
08.2018 - 10.2020
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

High School Diploma -

Scott County
Georgetown, KY
05.2020

Skills

  • In Progress of completing Google IT Support Certification
  • Long History Dealing with Computers
  • Customer Service
  • System Troubleshooting
  • Tech-Savvy
  • Extensive Organizational Skills
  • Customer Interaction
  • Attention to Detail
  • Documentation and Reporting
  • Multitasking and Organization
  • Ability to perform and finish task effectively and correctly

Timeline

Technician

Bridgestone Firestone
05.2022 - Current

Delivery Specialist

Lowes Home Improvment
10.2020 - 05.2022

Team Lead

Panera Bread
08.2018 - 10.2020

High School Diploma -

Scott County

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Nathan Adams