Nathan Caraballo Calles
Cayman Brac
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Solid Waste Collector
Department of Environmental Health
Cayman Islands, Cayman Brac
01.2024 - Current
- Adhered to all company policies regarding waste handling procedures and customer service standards.
- Followed established routes in order to collect trash efficiently.
- Checked container contents for prohibited items before collecting them.
- Cleaned compactor area after emptying containers at transfer station.
- Emptied containers into hopper on back of truck using hand tools and and or mechanical lift device.
- Conducted regular inspections of assigned equipment and reported any issues promptly.
- Assisted customers with questions or complaints related to services provided.
- Reported any hazardous conditions or damaged equipment to supervisor immediately.
- Provided assistance to co-workers as needed during busy periods or emergency situations.
- Operated waste collection truck to pick up and transport garbage, recyclable materials, and yard waste from residential areas.
- Sorted collected material into designated categories for recycling or disposal.
- Performed minor repairs on vehicles as needed such as changing oil, lubricating parts.
- Inspected trucks daily to ensure proper functioning of brakes, lights, signals, and other safety equipment.
Youth Leader
YMCA
Cayman Islands, Cayman Brac
04.2022 - 10.2023
- Encouraged youth involvement in community service projects which promote civic engagement.
- Participated in professional development opportunities related to working with adolescents.
- Developed and implemented engaging activities for youth to build social, emotional, and physical skills.
- Created a safe environment for youth to express themselves freely without fear of judgement or ridicule.
- Organized field trips to support the development of life skills such as communication, teamwork, problem solving and leadership.
- Monitored progress of individual students by tracking attendance records and academic performance.
- Provided guidance and mentorship to youth in developing healthy relationships with peers and adults.
Customer Service Representative
Cayman National Bank
09.2022 - 02.2023
- DEALING WITH OVER-THE-COUNTER CUSTOMER PAYMENTS.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
Student Intern
Health Services Authority – Faith Hospital
01.2020 - 01.2023
- Assisted the RADIOGRAPHER AND EMT’s at FAITH HOSPITAL Taking X-rays of patients and helped transport patients from the hospital to their home in the ambulance.
Intern
Cayman Islands Government- CBC Department
09.2021 - 08.2022
- Receiving packages from Cayman Airways for Customer (FedEx, UPS etc.)
- Collecting payment for Custom fee (under the supervision of a senior agent)
- Assisting customers with filling out Custom claim forms
- Filing paperwork
- Searching packages
Customer Service Agent (Student
CAYMAN BRAC POWER & LIGHT,
10.2019 - 04.2020
- Intern)
- Receive bill payments from customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Education
Creek and Spot Bay Jr. School
Cayman Brac
2015
LAYMAN E. SCOTT HIGH SCHOOL
Skills
- Organizational Skills
- Basic Math
- Microsoft Office
- Critical Thinking
- Customer Service
- Conflict Resolution
- Active Listening
- Relationship Building
- Reliable & Trustworthy
- Good Work Ethic
- People Skills
- Flexible Schedule
- Friendly, Positive Attitude
- Computer Skills
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Solid Waste Collector
Department of Environmental Health
01.2024 - Current
Customer Service Representative
Cayman National Bank
09.2022 - 02.2023
Youth Leader
YMCA
04.2022 - 10.2023
Intern
Cayman Islands Government- CBC Department
09.2021 - 08.2022
Student Intern
Health Services Authority – Faith Hospital
01.2020 - 01.2023
Customer Service Agent (Student
CAYMAN BRAC POWER & LIGHT,
10.2019 - 04.2020
Creek and Spot Bay Jr. School
Cayman Brac
LAYMAN E. SCOTT HIGH SCHOOL
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