Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Durbin

Mt Sterling

Summary

Dependable Certified Pharmacy Technician effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated, and knowledgeable about successful strategies for managing fast-paced work.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Kroger Pharmacy
05.2010 - 07.2020
  • Communicated directly with doctors offices via telephone, fax, and email
  • Stocked, labeled and inventoried medication to keep accurate records
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Collected co-payments or full payments from customers.

MTM DSM Certified Pharmacy Technician

Baptist Health Lexington
05.2014 - 07.2022
  • Training patient on home monitors for INR checks
  • Adjusting warfarin dosing for patients
  • Keeping inventory on supplies for the clinic
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Patient Care Coordinator

University Of Kentucky Hospital
08.2022 - 10.2023
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Delivered excellent patient experiences and direct care.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Verified patient insurance eligibility and entered patient information into system.

Pharmacy Care Coordinator

Baptist Healthcare Systems
10.2023 - Current
  • Analyzed and summarized data to support and develop efficient workflow operations.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.

Education

Fire Science

Eastern Kentucky University
Richmond, KY

High School Diploma -

West Jessamine High School
Nicholasville, KY
05.2008

Skills

  • HIPAA
  • Assisting Pharmacists
  • Team Collaboration
  • Epic Training
  • Patient Care
  • Provider Relations
  • Microsoft Word
  • Regulatory Compliance
  • Organizational Skills
  • Comfort with Technology and Databases
  • Maintenance Therapy

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Care Coordinator

Baptist Healthcare Systems
10.2023 - Current

Patient Care Coordinator

University Of Kentucky Hospital
08.2022 - 10.2023

MTM DSM Certified Pharmacy Technician

Baptist Health Lexington
05.2014 - 07.2022

Certified Pharmacy Technician

Kroger Pharmacy
05.2010 - 07.2020

Fire Science

Eastern Kentucky University

High School Diploma -

West Jessamine High School

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