Nefertiti Verble
Louisville
Summary
Detail-oriented Account Executive with many years of experience in marketing accounts. Skilled at closing sales and handling customer complaints with ease and professionalism. Reliable and enterprising worker focused on maximizing revenue.
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
8
8
years of professional experience
Work History
Account Executive
Yelp
10.2023 - Current
- Own and manage pipeline of clients
- Make 90-110 outbound calls per day
- Collaborate with the Customer Success Team to ensure customer retention
- I successfully sell Yelp advertising products to small business owners
- Meet monthly sale goals and daily performance metrics
Sales Executive
Zillow
08.2021 - 06.2023
- Conferred with customers to understand needs and make targeted Premier Agent recommendations
- Prospected to increase sales lead pipeline and and converted leads into new customers
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Performed outside business-to-business sales with proven proficiency in prospecting and territory management
- Prepared and delivered presentations to customers to highlight offerings and secure new business
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals
- Monitored service after sale and implemented quick and effective problem resolutions
- Capitalized on customer up-sell opportunities increasing revenue
SMB Sales development representative
T-Mobile for Business/Sprint Business
12.2019 - 08.2021
- Generate sale leads by cold calling
- Set appointments with small business owners and transfer to Outside Sales Account Executives
- Collaborate with Sales team to ensure quality appointments and high close probability
- Met/Exceeded daily activity goals each month
- Met/Exceeded Sales quota each month
- Developed and introduced Diversity and Inclusion group in Ky and TN
Account Manager
Sprint Business
12.2019 - 08.2021
- Managed 300+ Small business accounts
- Met/Exceeded daily activity goals each month
- Met/Exceeded Sales quota each month
- Helped coach new hires and shared best practices, participated in Rising Stars initiative
- Worked to develop Diversity business group
Account Manager
Construct-Connect
Cincinnati
09.2017 - 06.2018
- Company Overview: Cincinnati, Ohio
- I manage legacy accounts (customers for 1+ years)
- I handle all accounting and site questions
- I also up-sell to fit customer needs while renew my customer base each month
- Met/Exceeded retention quota each month
- Cincinnati, Ohio
Education
Mass Communications/Journalism -
Kentucky State University
Frankfort, Kentucky12.2012
High School Diploma -
Princeton High School
Cincinnati, Ohio05.2008
Skills
- Customer relationship management
- Lead generation
- Pipeline management
- Sales presentations
- Account retention
- CRM software
- Effective communication
- Team collaboration
Timeline
Account Executive
Yelp
10.2023 - Current
Sales Executive
Zillow
08.2021 - 06.2023
SMB Sales development representative
T-Mobile for Business/Sprint Business
12.2019 - 08.2021
Account Manager
Sprint Business
12.2019 - 08.2021
Account Manager
Construct-Connect
09.2017 - 06.2018
Mass Communications/Journalism -
Kentucky State University
High School Diploma -
Princeton High School