Nekeeva Buster
Lexington
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Foundever
Nashville, TN
01.2013 - 03.2026
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Transaction Processing Associate
ACS Conduent Business Services
Florham Park, NJ
10.2007 - 07.2011
- Prepared documents for auditing purposes as needed.
- Assisted with training new staff members on transaction processing procedures.
- Entered data into the computer system accurately and efficiently.
- Maintained confidentiality of customer information at all times.
- Ensured adherence to established security protocols when handling sensitive information.
- Received requests and documents related to processing financial transactions.
- Captured and transcribed information based upon client requirements and requests.
Transaction Processing Associate
SFN Group Spherion Staffing
Atlanta, GA
09.2007 - 10.2007
- Entered data into the computer system accurately and efficiently.
- Maintained confidentiality of customer information at all times.
- Reviewed and analyzed customer accounts to ensure accuracy of transactions.
- Ensured adherence to established security protocols when handling sensitive information.
- Received requests and documents related to processing financial transactions.
- Captured and transcribed information based upon client requirements and requests.
- Received, processed and organized transactional documents and transmitted to clients.
Operator
Verizon
Lexington, KY
10.2004 - 02.2007
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Monitored and adjusted machine operations as needed for quality assurance.
- Learned and followed safety and emergency procedures.
- Utilized problem solving skills to find solutions for customers' needs quickly and efficiently.
- Provided customer service by answering incoming calls and responding to inquiries.
- Demonstrated patience when dealing with difficult customers while maintaining professionalism at all times.
FC Associate
Amazon
Lexington, KY
06.2003 - 10.2003
- Stocked shelves with merchandise while adhering to inventory control procedures.
- Maintained cleanliness of store by sweeping floors, taking out trash, dusting shelves.
- Organized backroom stock and maintained a neat and orderly work environment.
- Processed returns according to company policies and procedures.
- Inventoried items on the shelf to ensure accurate stock levels were maintained.
- Restocked shelves with new merchandise as it arrived from vendors.
- Ensured compliance with health and safety regulations in the workplace.
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
Deli Clerk
Kroger
Lexington, KY
08.2000 - 01.2001
- Adhered to health regulations regarding food handling and sanitation standards.
- Greeted customers in a friendly and professional manner.
- Rotated product on shelves to ensure freshness.
- Stocked shelves with fresh items daily.
- Provided accurate pricing information when requested by customers.
- Inspected labels on deli products to verify accuracy of pricing.
- Participated in weekly team meetings to discuss performance goals or operational issues.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Maintained cleanliness of the deli area and equipment.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
Sewing Machine Operator
Johnson Controls - Trim masters
Harrodsburg, KY
01.2000 - 03.2000
- Kept track of inventory of materials used in production process.
- Monitored production output levels and reported any issues to supervisor promptly.
- Sorted fabrics into categories based on color, texture, weight. prior to cutting operations.
- Repaired seams by hand or with a sewing machine when necessary.
- Operated single needle and multi-needle industrial sewing machines to assemble apparel components.
- Assisted with pattern making and marking of garments according to specifications.
- Adjusted tension on threads, needles, bobbins, stitch length, feed dogs. as needed.
- Maintained a clean and organized workspace.
- Followed safety procedures while operating machinery at all times.
- Adhered strictly to all company policies and procedures related to garment construction standards.
- Ensured that all garments were sewn together properly using correct stitches and techniques.
Education
GED -
Harrodsburg High School L
Harrodsburg, KY01-2001
Skills
- Executed consultative sales strategies to identify client needs and deliver tailored solutions
- Executed efficient paperwork processing to ensure timely documentation management
- Oversaw call management operations to ensure efficient communication flow
- Updated account information to maintain accurate records and support team operations Assisted in resolving discrepancies to enhance customer satisfaction Collaborated with colleagues to streamline account management processes
- Cultivated comprehensive product knowledge to enhance customer interactions
- Facilitated inbound and outbound communication to support customer inquiries and resolve issues effectively Managed call flow to ensure timely responses and maintain customer satisfaction Assisted team members in achieving communication goals through collaborative efforts
- Executed accurate data entry processes to ensure information integrity
- Executed comprehensive data collection processes to ensure accurate information gathering
- Facilitated conflict resolution processes to enhance team collaboration
- Exhibited a professional and courteous demeanor in all interactions
- Assisted in executing product promotions to enhance brand visibility Supported marketing teams in developing promotional materials Collaborated with sales staff to ensure effective product placement
- Assisted in managing daily call center operations to support customer inquiries and resolve issues effectively Collaborated with team members to enhance service delivery and improve customer satisfaction Provided training and guidance to new staff to ensure smooth onboarding processes
- Facilitated in-store support operations to enhance customer experience
- Fostered a positive and professional work environment through effective communication and collaboration
- Cultivated effective follow-up strategies to enhance client relationships
- Oversaw document control processes to ensure compliance and accuracy
- Demonstrated advanced proficiency in various computer applications and software
- Demonstrated strong analytical skills to identify and resolve complex issues
- Cultivated strong customer relationships to enhance satisfaction and loyalty
- Conducted comprehensive research to gather relevant information and insights
- Executed order processing operations to ensure timely fulfillment and customer satisfaction
- Executed payment processing operations to ensure timely and accurate transactions
- Facilitated shipping and receiving operations to ensure timely delivery of goods
- Exhibited exceptional telephone etiquette to enhance client interactions
- Facilitated effective communication by actively listening to team members and stakeholders Supported collaborative discussions to enhance project outcomes Assisted in identifying and addressing concerns through attentive engagement
- Provided technical assistance to users, resolving issues efficiently Supported troubleshooting efforts to enhance system performance Assisted in maintaining documentation for technical processes
- Executed multi-task management strategies to enhance operational efficiency
- Managed call triaging processes to ensure efficient routing of inquiries
- Cultivated strong relationships with clients and stakeholders to enhance collaboration
Education and Training
other
Timeline
Customer Service Representative
Foundever
01.2013 - 03.2026
Transaction Processing Associate
ACS Conduent Business Services
10.2007 - 07.2011
Transaction Processing Associate
SFN Group Spherion Staffing
09.2007 - 10.2007
Operator
Verizon
10.2004 - 02.2007
FC Associate
Amazon
06.2003 - 10.2003
Deli Clerk
Kroger
08.2000 - 01.2001
Sewing Machine Operator
Johnson Controls - Trim masters
01.2000 - 03.2000
GED -
Harrodsburg High School L