Resourceful Bilingual Customer Service Representative known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in empathy, adaptability, and conflict resolution, ensuring positive customer interactions and resolutions in fast-paced environments. Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly.
Work History
Customer Service
Crittenden Auto Mart
215 Violet Rd , Crittenden Ky 41030
05.2025 - Current
Greeted clients and provided exceptional customer service.
Provided superior customer service at all times.
Provided customer service support during remote broadcasts.
Monitored customer service performance against established standards.
Greeted guests and provided customer service support.
Created reports summarizing customer service activities.
Performed regular follow-ups with clients to ensure satisfaction with purchases.
Collaborated with team members to develop effective sales plans.
Education
Certification of ESL Program ( English ) - Language
JCTC KY Oldham County Adult Ed
1000 Community Dr , Lousville , Ky 40272
12-2023
GED -
JCTC KY Oldham County Adult Ed
1000 Community College Dr , Louisville ,KY 40272
01-2023
Skills
Customer service
Sales strategy
Performance monitoring
Report creation
Client follow-up
Customer relationship management
Team collaboration
Data analysis
Effective communication
Problem resolution
Conflict resolution
Project coordination
Critical thinking
Planning
Problem-solving
Active listening
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Service
Crittenden Auto Mart
05.2025 - Current
Certification of ESL Program ( English ) - Language