Nicholas Apsey
Louisville,KY
Summary
Dynamic and customer focused sales professional with 24+ years of experience driving sales growth and delivering high quality customer experiences. Recognized for strong communication skills, adaptability, and the ability to quickly master new processes. Consistently goes above expectations to meet goals, build client relationships, and thrive in fast paced, evolving environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Virtual Outbound Business Sales
T-Mobile
02.2023 - 04.2026
- Consistently achieved monthly personal sales goals while supporting business accounts to drive sales and retention.
- Proactively contacted potential client from warm lead lists to generate new business and expand client base.
- Guided customers through multi-channel onboarding processes ensuring a seamless transition to T-mobile services.
- Provided direct client support for sales inquiries, account concerns, and technical issues.
- Setup and managed business accounts ranging from 1 to 300 lines of service while ensuring accuracy and efficiency.
Lead Retail Sales Associate
Sprint/T-mobile
06.2019 - 02.2023
- Drove direct sales of cellular services and products, consistently meeting daily and monthly sales targets.
- Selected as Retailed Integration Specialist for Legacy Magenta location door during merger.
- Served as Customer Experience leader for the last 5 months at Legacy Yellow location performing managerial and leadership duties.
- Monitored and improved store performance metrics, with a focus on customer loyalty retention.
- Delivering outstanding customer service, addressing inquiries, and resolving issues promptly, while maintaining exceptional sales numbers.
Territory Account Executive
TROC
07.2017 - 05.2019
- Delivered training and product education to sales staff to drive product knowledge and performance.
- Designed and maintained effective merchandising displays to enhance product visibility and sales.
- Managed inventory across multiple location, ensuring optimal stock levels and product availability.
- Coordinated sales events, table events, and promotional campaigns.
- Demonstrated strong self-management by scheduling weekly visits and traveling between multiple locations.
- Oversaw operations for 20 locations within a 150 mile radius, ensuring consistent execution of company standards.
Lead Retail Consultant
Sprint
10.2012 - 06.2017
- Direct sales of cellular services and products.
- SBE director (SBE equivalent to TFB specialist).
- In charge of opening and closing the store and handling money.
- Directly in charge of sales operations on the floor.
- In charge of training best sales practices.
Sales Associate
Sears Roebuck
06.2009 - 09.2012
- Direct customer sales of multiple products including home entertainment, home appliances, power equipment, and hardware.
- Structuring and resetting sales displays.
- New associate training for multiple departments.
- Department lead.
Sales Associate
Best Buy
08.2002 - 06.2009
- Direct customer sales of all home entertainment products.
- Supervisor of department.
- Home theatre installation.
- New associate training.
- Staffing and scheduling.
- Structuring and resetting sales displays.
Education
Jefferson Community College
High School - undefined
Liberty High School
05-2001
Skills
- Excellent Communication
- Self Motivated
- Flexible and adaptable
- Problem-solving
Certification
Magnolia Pro Four Certification
Timeline
Virtual Outbound Business Sales
T-Mobile
02.2023 - 04.2026
Lead Retail Sales Associate
Sprint/T-mobile
06.2019 - 02.2023
Territory Account Executive
TROC
07.2017 - 05.2019
Lead Retail Consultant
Sprint
10.2012 - 06.2017
Sales Associate
Sears Roebuck
06.2009 - 09.2012
Sales Associate
Best Buy
08.2002 - 06.2009
High School - undefined
Liberty High School
Jefferson Community College