Nicholas Parttridge
Lexington,KY
Summary
Customer-oriented Retail Shift Leader for high-traffic store with wide variety of Pharmacy and photo center products. I am regarded as an organized, nimble and present employee in a fast-paced work environment. Equitable manager of team member schedules, breaks and sick time with balance between employee and company needs. Looking for opportunities to further my career and expand my knowledge in tangible ways.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Walgreens
02.2021 - Current
- Providing excellent customer care to clients both in retail and pharmacy environments
- Assisting Store Manager with promotional facing
- Processing of send-out customer photo orders
- Handling of customer photo orders including but not limited to: Printing of customer orders, Basic diagnostics and troubleshooting of photo equipment, Construction of customer photo projects from scratch (canvases, photobooks, calendars, etc.) Disposal of customer photo orders into Personal Information box in a discreet and confidential manner,
- Informing customers of the most advantageous benefits, deals, and bargains available within company guidelines
- Maintaining accurate measures and practices in regards to food safety guidelines
- Disposing of expired, dysfunctional, defective, or unsellable merchandise
- Administrative duties
- Guiding store team on most effective strategies in stocking, merchandising, counting, and customer service
- Loading and unloading shipments with vendors and proprietary distribution center
- Filling and dispensing prescriptions to pharmacy patients as needed for our pharmacy
- Completed store opening and closing procedures and balanced tills
- Trained and mentored new employees and delegated daily tasks and responsibilities
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Assisted store management meet standards of service and quality in daily operations.
Customer Returns
Amazon LEX1
11.2020 - 01.2021
- Packing and sorting returned consumer goods.
- Working in a fast-pace warehouse environment with a set rate/quota.
- Working on night shift.
- Following instructions and COVID-19 Safety protocol as given by UI and leadership.
- Carrying, lifting and moving boxes/ and/or sorted totes weighing up to 30 ~ 50 lbs.
- Uphold safety procedures/practices and maintain awareness of surroundings.
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Education
High School Diploma -
Westmoreland High School
Westmoreland, TN05.2018
Skills
- Microsoft Office (2 years)
- Conflict Resolution (3 years)
- Computer Skills (3 years)
- Writing Skills (7 years)
- Research (3 years)
- Computer Operation
- Troubleshooting
- Service Technician Experience
- Operating Systems
- Microsoft Word
- Microsoft Windows
- Leadership (3 years)
- Responding to technical support situations with sensitivity to detail
- Retail customer service focus
- Responding to customer situations in a retail setting
- Motivating & assessing employees
- Cash Handling
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Technical support
- Performing software, hardware, and network operations
- Employee Training
- Workplace Safety
- Store opening and closing duties
Certification
NegotiationLinkshttps://www.linkedin.com/in/nik-parttridge-73408418aCertifications and LicensesMicrosoft Technology AssociateJuly 2019 to Present(1)MTA: Mobility and Device Fundamentals, and (2)MTA: Cloud Fundamentals.IC3June 2019 to PresentCertiport - A Pearson VUE Business. Digital Literacy certification.
Timeline
Shift Lead
Walgreens
02.2021 - Current
Customer Returns
Amazon LEX1
11.2020 - 01.2021
High School Diploma -
Westmoreland High School
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