Nichole Brock
Hebron
Summary
Registered Nurse and Clinical Manager at Cincinnati Children's Hospital, recognized for enhancing patient care through clinical quality improvement and staff development. Proven track record in interdisciplinary collaboration and compliance monitoring, leading to successful accreditation reviews and improved patient safety outcomes. Passionate about nursing education and advocating for patients and families.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Manager
Cincinnati Children's Hospital
01.2021 - Current
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Developed and implemented quality improvement initiatives, enhancing patient safety and outcomes.
- Mentored staff on best practices in clinical management and operational procedures.
- Analyzed patient feedback data to drive decisions for improving care services.
- Coordinated interdisciplinary team meetings, fostering collaboration among healthcare professionals.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions which contributed to several successful accreditation reviews.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Implemented new policies and educated staff on changes.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
- Created and maintained work schedules for RNs, PCAs, and HUCs using Kronos to ensure proper staffing coverage across all shifts.
- Conducted audits of clinical practices, identifying areas for quality improvement.
Registered Nurse
Cincinnati Children's Hospital
Cincinnati, OH
05.2010 - 01.2021
- Administered medications and monitored patient responses to ensure safety and efficacy.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on medical conditions, treatment options, and preventive care strategies.
- Conducted comprehensive assessments to identify patient needs and prioritize interventions.
- Led initiatives to improve patient satisfaction scores through enhanced communication and support services.
- Assisted in training new nursing staff on protocols, procedures, and best practices for quality care delivery.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Education
Master of Science - Nursing Education
Capella University
Minneapolis, MN06.2023
Skills
- Clinical leadership
- Staff education and development
- Patient advocacy
- Clinical quality improvement
- Recruiting and training
- Compliance monitoring
- Performance improvement
- Interdisciplinary collaboration
Affiliations
- American Organization for Nursing Leadership (AONL)
- Greater Cincinnati Organization for Nursing Leadership (GCONL)
Certification
Certified Pediatric Nurse (CPN)
Timeline
Clinical Manager
Cincinnati Children's Hospital
01.2021 - Current
Registered Nurse
Cincinnati Children's Hospital
05.2010 - 01.2021
Master of Science - Nursing Education
Capella University