Nichole Lafrenz
Louisville
Summary
Versatile and dependable professional with experience in customer service, cash handling, food service, and industrial operations. Skilled in multitasking, maintaining cleanliness and safety standards, and providing excellent service in retail, restaurant, and production environments. Proven ability to adapt quickly, support team goals, and deliver positive experiences to customers and coworkers alike. Hardworking server and service professional with proven relationship building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes, with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
CASHIER
Goodwill
Louisville
05.2025 - Current
- Operate register and process customer payments and returns efficiently.
- Greet customers, answer questions, and assist with merchandise.
- Maintain a clean, organized checkout area and restock front-end displays.
- Resolve customer issues professionally and promote positive experiences.
UTILITY WORKER
Cintas
Louisville
05.2024 - 05.2025
- Sorted and prepared uniforms and linens using industrial equipment.
- Maintained clean and organized workspace while following safety standards.
- Supported various departments and assisted with inventory restocking.
- Ensured production schedules were met through efficient team support.
BARTENDER
Darden Restaurant Group
Cincinnati
09.2022 - 03.2023
- Prepare and serve alcoholic and non-alcoholic drinks per company standards.
- Maintain a clean and stocked bar area, including glassware and supplies.
- Process payments and verify ID for responsible alcohol service.
- Engage with guests, provide drink recommendations, and handle concerns professionally.
SERVER/SERVICE PROFESSIONAL
Darden Restaurants, Olive Garden
Louisville
09.2022 - 07.2024
- Greet guests, take accurate orders, and deliver food promptly.
- Operate the POS system and handle payments with attention to detail.
- Maintain the cleanliness of the dining area, and restock supplies as needed.
- Resolve guest concerns quickly to ensure satisfaction, and repeat business.
Education
High School -
Laguna Creek High School
Elk Grove, CA05.2003
Skills
- Food safety and inspection
- Beverage and food preparation
- Order and POS system management
- Guest service and upselling
- Table bussing and food running
- High-volume dining efficiency
- Suggestive & Relationship Selling
- Professionalism and appearance
- Team performance and workflow optimization
- Quality control and service improvement
- Strong work ethic
Timeline
CASHIER
Goodwill
05.2025 - Current
UTILITY WORKER
Cintas
05.2024 - 05.2025
BARTENDER
Darden Restaurant Group
09.2022 - 03.2023
SERVER/SERVICE PROFESSIONAL
Darden Restaurants, Olive Garden
09.2022 - 07.2024
High School -
Laguna Creek High School