NICOLE DEMING
Falmouth
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
23
23
years of professional experience
Work History
Tax Examining Technician
Internal Revenue Service
09.2024 - Current
- Greeted customers and provided them with assistance upon request.
- Utilized data analysis techniques to identify trends in customer behavior.
- Provided personalized service tailored to each individual customer's needs.
- Maintained records of taxpayer interactions according to departmental policy and IRS regulations.
- Prepared correspondence to taxpayers and employers regarding discrepancies found in filed returns.
- Reviewed and analyzed tax returns to ensure accuracy of information and completeness of forms.
- Utilized computer software programs such as Microsoft Excel to manage data efficiently.
SECRETARY
JD'S CHIMNEY SOLUTIONS
11.2018 - Current
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Organized and maintained filing systems for important documents.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Updated contact lists on a regular basis; created new contacts as needed.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Organized and maintained calendars, including scheduling appointments and travel itinerary.
Contact Representative
Internal Revenue Service
06.2023 - 12.2023
- Greeted taxpayers and provided them with assistance upon request.
- Performed administrative tasks such as filing, data entry, and document preparation.
- Verified taxpayer information and updated records accordingly.
- Processed taxpayers tax filings using an automated system.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Performed calculations necessary for determining a taxpayer's taxable income and liability amount.
- Assisted taxpayers in understanding their obligations related to filing taxes.
- Responded to inquiries from taxpayers regarding their accounts or payments due.
- Reviewed tax returns to ensure accuracy and compliance with applicable laws, regulations, and policies.
- Maintained records, phone numbers, contacts, and actions taken for each case.
- Discussed and explained various tax forms with taxpayers.
TREATMENT AIDE
TRANSITIONS INC
Covington
04.2018 - 09.2018
- Made regular rounds to ensure that residents and areas were safe and secure.
- Typed, formatted, and proofread outgoing correspondence and documents.
- Communicated with patients to determine need for assistance or social and emotional support.
SERVICE ATTENDANT
SPARKLE BRITE CAR WASH
07.2017 - 05.2018
- Assisted customers with selecting and purchasing car wash package based on individual needs.
- Provided efficient and courteous service to customers.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Resolved and de-escalated issues to address customer concerns.
OFFICE ASSISTANT
LIFELINE HOMECARE
01.2006 - 01.2010
- Offered companionship and emotional support to clients while assisting with daily tasks.
- Assisted patients with bathing and grooming to encourage personal hygiene.
- Sorted and indexed information, setting up and maintaining specialized filing systems.
- Computed, record and proofread data and other information, such as records, and reports.
- Utilized computer and job-related software to maintain and update filing, inventory, and database systems.
- Scheduled appointments, maintaining calendars for personnel.
- Assisted with the preparation of presentations.
- Delivered messages and ran errands.
OFFICE ASSISTANT
COVINGTON BOARD OF EDUCATION
08.2002 - 05.2003
- Maintained an organized filing system of paper documents and electronic files.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Provided administrative support to multiple departments as needed.
Education
High School Diploma - Business
HOLMES HIGH SCHOOL
Covington, KY05-2003
Some College (No Degree) - Business Administration
GATEWAY COMMUNITY AND TECHNICAL COLLEGE
Skills
- Customer assistance
- Record keeping
- Microsoft Excel
- Data entry
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Data entry proficiency
- Microsoft office proficiency
Timeline
Tax Examining Technician
Internal Revenue Service
09.2024 - Current
Contact Representative
Internal Revenue Service
06.2023 - 12.2023
SECRETARY
JD'S CHIMNEY SOLUTIONS
11.2018 - Current
TREATMENT AIDE
TRANSITIONS INC
04.2018 - 09.2018
SERVICE ATTENDANT
SPARKLE BRITE CAR WASH
07.2017 - 05.2018
OFFICE ASSISTANT
LIFELINE HOMECARE
01.2006 - 01.2010
OFFICE ASSISTANT
COVINGTON BOARD OF EDUCATION
08.2002 - 05.2003
High School Diploma - Business
HOLMES HIGH SCHOOL
Some College (No Degree) - Business Administration
GATEWAY COMMUNITY AND TECHNICAL COLLEGE