Nicole Frantz
Independence
Summary
Dedicated Customer Service Professional experienced in delivering positive and memorable experiences. Demonstrated ability to adapt in fast-paced environments and manage multiple tasks effectively. Thrived under pressure while consistently achieving high-quality work and efficiency.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Package Handler
United Parcel Service, UPS
Walton
03.2020 - 04.2021
- Sorted packages according to delivery routes and service areas.
- Loaded and unloaded trucks with efficiency and care.
- Operated conveyor systems to facilitate package movement.
Customer Service Representative
Citibank
Florence
06.1998 - 05.2016
- Assisted customers with account inquiries and problem resolution.
- Processed transactions accurately and efficiently using banking systems.
- Educated clients on product features and services available at Citibank.
Education
Bachelor of Science - Psychology
Northern Kentucky University
Highland Heights , KY 08.1993 - 05.1998
Skills
- Package sorting
- Loading and unloading
- Attention to detail
- Time management
- Customer service
- Effective communication
Homemaker
Meal Preparation
Shopping and Errands
Cleaning, mopping, laundry
Grocery Shopping
Timeline
Package Handler
United Parcel Service, UPS
03.2020 - 04.2021
Customer Service Representative
Citibank
06.1998 - 05.2016
Bachelor of Science - Psychology
Northern Kentucky University
08.1993 - 05.1998