NICOLE ROBINSON
Louisville
Summary
Senior Human Resources Generalist and Business Professional with expertise in aligning the organization's people strategy with its business strategy. Proven success in cultivating a positive organizational climate, enhancing employee morale, and increasing job satisfaction. Proficient in utilizing Microsoft Office 365, Google Workspace, Workday and ADP to streamline HR processes and drive operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Human Resource Generalist
Verisys Corporation
02.2020 - Current
- Human Resource Professional who works closely with business leaders and management to align the organizations people strategy to ensure HR practices support the organizations strategic goals.
- Manage daily operations to ensure the efficiency of existing processes and procedures to enhance the organizations internal capacity.
- Provide HR expertise in the areas of employee relations to increase employee engagement, reduce turner over and to create a positive culture within the organization. Conduct thorough investigations into workplace complaints, resolving conflicts fairly and efficiently while maintaining confidentiality.
- Succession planning to identify and develop employees to ensure leadership continuity. Performance management to assist employees with career development and optimize their goals to align with the organizations strategic goals.
- Maintain and manage the HRIS database and it's software application that assists the organization manage and automate core HR processes.
- Partner with Compliance on Internal and External audits to ensure the organization complies with Federal and State regulations by providing an objective examination of the companies processes and procedures to minimize organizational risks.
- Collaborate with the Talent Acquisition Manager to determine staffing needs, develop hiring strategies, and lead employment branding initiatives.
- Administer the employee offboarding experience to ensure the employee receives a seamless and positive experience while navigating through the essential steps to exist the organization.
HR Generalist
Park Duvalle Community Health Center
07.2016 - 02.2020
- Lead new hire onboarding and orientation introducing new employees to the company's culture, policies, and procedures, assisting them to navigate their role within the organization.
- Talent Acquisition professional responsible for sourcing, attracting, and interviewing prospective employees that align with the organizations business goals.
- Review existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management. Manage and maintain employee benefit administration providing support to employees with FMLA, Short-Term and Long Term Disability.
- Implement the employee offboarding experience to ensure the employee receives a seamless and positive experience while navigating through the essential steps to exist the organization.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
Accounts Receivable Analyst
Centerstone
06.2013 - 07.2016
- Complete daily billing for all payers including Medicaid, Medicare and Commercial by uploading and posting bills to the clearing house.
- Manage and maintain accounting journals and ledgers detailing financial business transactions (e.g., disbursements, expense vouchers, receipts, accounts payable).
- Compile financial data and prepare daily, weekly, and monthly reports.
- Identify and correct claim rejections that have been denied by clearing house to ensure they are able to pass edits for payer review.
- Submit provider credentialing issues to management for review to obtain proper licenses to ensure claims may be billed properly without denial.
Auditor
Humana Insurance Company
11.2004 - 10.2011
- Dedicated CMS team member to expedite escalated issues from Regional Centers of Medicare and Medicaid, State Health Insurance Plans and Congressional Offices.
- Cross-trained as team lead including coaching, daily metrics, quality production, side by sides, assisting new hire training classes, supervisor escalated calls and floor assistance.
- Prepare reports for quarterly audits to ensure compliance with established internal control procedures by examining records, reports, operating practices, and documentation.
- Recommend process improvement activities that pertained to system enhancements and/or procedural changes.
- Troubleshoot and process medical claims to meet daily quotas. Process member payments, update member demographics, enrollment policies while providing eminent customer service.
Education
Associate of Applied Science - Human Resources Management
Ivy Tech Community College of Indiana
Indianapolis, IN12-2025
High School Diploma -
Jeffersonville High School
Jeffersonville, IN05.1999
Skills
- Strategic HR Planning
- Human Resources Operations
- Succession Planning
- Performance Management
- Employee Relations
- Project Management
- HRIS Management
- HR Analytics
- Benefit Administration
- Talent Acquisition
Certification
SHRM-CP, SHRM Certified Professional
Timeline
Senior Human Resource Generalist
Verisys Corporation
02.2020 - Current
HR Generalist
Park Duvalle Community Health Center
07.2016 - 02.2020
Accounts Receivable Analyst
Centerstone
06.2013 - 07.2016
Auditor
Humana Insurance Company
11.2004 - 10.2011
High School Diploma -
Jeffersonville High School
Associate of Applied Science - Human Resources Management
Ivy Tech Community College of Indiana
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