Niki Evans
Cromwell
Summary
Dynamic Lead Supervisor at Bealls with expertise in employee training and performance evaluation. Proven track record in enhancing team productivity and morale through effective conflict resolution and goal setting. Skilled in inventory management and operational oversight, driving improvements in efficiency and customer satisfaction. Committed to fostering a collaborative workplace culture.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Lead Supervisor
Bealls
Beaver Dam
08.2023 - Current
- Monitor employee attendance, addressing any punctuality or absenteeism issues.
- Establishe clear goals for team members that aligned with organizational objectives.
- Trained new employees on company policies, job duties, and performance expectations.
- Organize team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyze production data to identify areas of improvement in efficiency or output.
- Resolve customer complaints and inquiries promptly and professionally.
- Coordinate with other department supervisors to ensure smooth workflow and project alignment.
- Review employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assist in the development of short-term and long-term business objectives.
- Interviewing and onboarding new employees.
- Address and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Manage inventory levels, placing orders as needed to meet customer demand.
- Manage scheduling for staff, ensuring adequate coverage during peak times and projects.
- Maintain accurate records of payroll information and personnel files.
- Develope strategies for motivating staff members and improving morale within the organization.
Assistant Manager
Dollar General
Cromwell
02.2021 - 04.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Recruited and trained new employees to meet job requirements.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Ged
Skills
- Employee training
- Staff scheduling
- Performance evaluation
- Customer service
- Quality assurance
- Inventory management
- Conflict resolution
- Team building
- Payroll administration
- Goal setting
- Operational management
- Team management
- Employee engagement
- Motivational techniques
- Safety protocols
- Employee motivation
- Employee development
- Processes and procedures
- Payroll processing
- Policy enforcement
- Budget management
- Task delegation
- Decision-making
- Complex Problem-solving
- Attention to detail
- Schedule development
- Coaching and mentoring
- Goal oriented
- Workflow management
- Multitasking
- Problem resolution
- Communication skills
- Shift scheduling
Timeline
Lead Supervisor
Bealls
08.2023 - Current
Assistant Manager
Dollar General
02.2021 - 04.2023
Ged