Nikki Polley
Maysville,KY
Summary
Prosperous ecommerce lead with proven track record of delivering outstanding customer service and creative solutions to drive sales. Skilled in providing prices and promotions to customers and responding to customer inquiries and feedback. Passionate about delivering quality products and services to customers and developing lasting relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
E-Commerce Lead
Kroger
09.2020 - Current
- Constructed new payment systems for online orders to optimize website shopping and boost sales.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Welcomely greeted over 50 customers with prior grocery orders daily.
Bookseller
Maysville Community Technical College Bookstore
08.2020 - 08.2020
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Collaborated with other staff to support smooth daily operations.
- Assisted customers with locating books and other materials in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Managed efficient cash register operations.
Education
Associate of Applied Science - Business Management
Maysville Community And Technical College
Maysville, KY05.2024
High School Diploma -
Mason County High School
Maysville, KY05.2020
Skills
- Professional Relationships
- Employee Performance Evaluations
- Closing Procedures
- Critical Thinking
- Training Junior Team Members
- Customer Support
- Customer Needs Assessments
- Corrective Containment
- Inventory Tracking
- Customer Loyalty
Timeline
E-Commerce Lead
Kroger
09.2020 - Current
Bookseller
Maysville Community Technical College Bookstore
08.2020 - 08.2020
Associate of Applied Science - Business Management
Maysville Community And Technical College
High School Diploma -
Mason County High School
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