Niya Johnson
Frankfort
Summary
Business agriculture student with a focus on farming and culinary arts. Demonstrated ability to deliver exceptional care and support during critical procedures, ensuring both animal / human comfort and health. Strong communication skills build lasting client relationships, complemented by leadership and a strong work ethic that enhances service quality.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Interim Support Assistant
Salato Wildlife Education Center
Frankfort
03.2026 - Current
- Supported staff during wildlife care and rehabilitation activities, enhancing animal well-being.
- Engaged with visitors, answering questions about wildlife and conservation efforts.
- Collaborated with team members to streamline daily operations at the center, improving overall efficiency.
- Developed informational content for educational displays and brochures, increasing visitor engagement.
- Assisted in organizing educational programs for visitors and school groups.
- Participated in training sessions to enhance knowledge of wildlife conservation practices.
- Provided telephone support to customers, responding to queries in a professional manner.
- Monitored incoming emails and responded accordingly in a timely manner.
Warehouse Associate Seasonal
Return Pro
Frankfort
02.2026 - Current
- Maintained accurate inventory records using warehouse management systems to support effective stock management.
- Collaborated with team members to achieve on-time order fulfillment and streamline shipping processes.
- Operated warehouse equipment to efficiently move and organize inventory.
- Packaged products to ensure protection against damage during transit and storage.
Vet Assistant
VCA Woodford Animal Hospital
Versailles
01.2024 - 01.2025
- Administered anesthetics and provided pre-surgery care to ensure comfort and health of animals.
- Collected biopsies and blood samples, facilitating accurate laboratory analysis for effective treatment.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted with euthanasia procedures, ensuring humane and compassionate support to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Thoroughly cleaned and disinfected exam areas to maintain a safe environment for patients.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Sales Associate
Hibbett Sports
09.2023 - 01.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Cultivated relationships with customers to enhance loyalty and satisfaction.
- Engaged with customers to build rapport and loyalty.
- Assisted customers in locating products and verified availability in store system for other locations.
- Provided detailed answers to customer inquiries regarding sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Forever 21
10.2021 - 05.2022
- Educated clients on promotional offerings and products, effectively using persuasive selling tactics to drive customer interest.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor while resolving customer issues in busy, high-stress situations to ensure positive shopping experiences.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to enhance store visual appeal, engage customers, and highlight promotional merchandise.
Education
Bachelor of Science - Business Agriculture
Kentucky State University
Frankfort, KY05-2027
High School Diploma -
Bolton Highschool
Arlington, TN05-2023
Skills
- Veterinary terminology
- Animal handling
- Patient care
- Record keeping
- Appointment scheduling
- Client communication
- Customer service
- Team collaboration
- Relationship building
- Professional correspondence
- Professionalism and etiquette
- Culinary
Affiliations
Contractor of Suite 7 Lounge ( Frankfort Ky ) 2023- Current
Certification
Adult and Pediatric First Aid/CPR/AED
Timeline
Interim Support Assistant
Salato Wildlife Education Center
03.2026 - Current
Warehouse Associate Seasonal
Return Pro
02.2026 - Current
Vet Assistant
VCA Woodford Animal Hospital
01.2024 - 01.2025
Sales Associate
Hibbett Sports
09.2023 - 01.2024
Sales Associate
Forever 21
10.2021 - 05.2022
Bachelor of Science - Business Agriculture
Kentucky State University
High School Diploma -
Bolton Highschool