Niyah Ahmad
Louisville
Summary
To seek and maintain full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Waitress
Bourbon Heat
04.2016 - 07.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Guest Service Representative
Catahoula Hotel
10.2017 - 11.2018
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Answered hotel phones with professionalism and directed calls appropriately.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
Picker
CEVA Logistics Inc.
03.2023 - 08.2023
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Verified proper labeling and identification on all orders before shipment.
- Operated a tugger to stack all my picked items
Label Maker
GE
01.2023 - 03.2023
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Proofed all job orders, securing client approval prior to production.
Warehouse Associate
UPS
04.2021 - 01.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Remote Customer Service Representative
Home Depot
03.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
ADP
11.2018 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Conducted annual reviews of existing policies to update information.
Education
Louisville Male High School
Louisville, KY06.2015
Skills
- Clerical Support
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Attention to details and accuracy
- Proficiency in inventory management systems
- Ability to work under pressure and meet deadlines
- Multitasking and time management
Timeline
Picker
CEVA Logistics Inc.
03.2023 - 08.2023
Label Maker
GE
01.2023 - 03.2023
Warehouse Associate
UPS
04.2021 - 01.2023
Remote Customer Service Representative
Home Depot
03.2020 - 04.2021
Customer Service Representative
ADP
11.2018 - 03.2020
Guest Service Representative
Catahoula Hotel
10.2017 - 11.2018
Waitress
Bourbon Heat
04.2016 - 07.2017
Louisville Male High School
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