Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Noah Blakeman

Lexington

Summary

Dynamic Shift Manager at Penn Station Subs with a proven track record in enhancing team performance and customer satisfaction. Skilled in employee training and conflict resolution, I excel in decision-making and cash handling, ensuring compliance with company standards while fostering a collaborative environment. Committed to delivering exceptional service and operational excellence.

Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.

Overview

9
9
years of professional experience

Work History

Shift Manager

Penn Station Subs
10.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Owner

Blakeman Undercuts
03.2019 - 09.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.

Team Leader

Arby's Restaurant
01.2016 - 03.2019
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Education

GED -

Lafayette High
Lexington KY

Skills

  • Cash handling
  • Decision-making
  • Workplace safety
  • Customer service focus
  • Accurate money handling
  • Employee training
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable

Interests

  • Cooking
  • Fundraising Events
  • Youth Development Programs
  • I enjoy helping others and giving back to the community
  • Participating in cooking contests and challenges to showcase culinary skills and creativity
  • Skateboarding
  • Embracing outdoor adventures such as hiking and fishing

Timeline

Shift Manager

Penn Station Subs
10.2024 - Current

Owner

Blakeman Undercuts
03.2019 - 09.2024

Team Leader

Arby's Restaurant
01.2016 - 03.2019

GED -

Lafayette High

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Noah Blakeman