Results-oriented training facilitator with a focus on technology programs and process improvement. Known for adaptability and attention to detail, successfully onboarding agents and enhancing their use of CRM tools to streamline operations and boost productivity.
Overview
3
3
years of professional experience
1
1
Language
Work History
Market Center Tech Trainer
Keller Williams Experience Realty
Murray, KY / Paducah, KY / Eddyville, KY
01.2025 - Current
Worked flexible hours across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Developed and delivered engaging technology training programs for diverse audiences.
Facilitated hands-on workshops to enhance practical skills in software applications.
Cultivated customized curriculum and course content to address organizational technology training mandates.
Onboarded New Agents into Brokerage CRM and first look training into CRM.
Owned the "Care Calls" activity which consisted of calling every agent in the brokerage each month.
Onboarded Agents from other brokerages and assisted them in loading all of their contacts, notes, etc into the CRM.
Managed document hub for Agents.
Attended Regional trainings and facilitated visits from Regional management.
Attended Daily Team Huddles about our biggest task for the week and if anyone needed help with anything across the team.
Encouraged Agents to attend Keller Williams International Trainings (BOLD, Ignite, Family Reunion, Mega Camp)
Increased overall efficiency by providing one-on-one coaching sessions to address specific employee challenges with technology use.
REALTOR®
Keller Williams Experience Realty
Murray, KY
11.2023 - Current
Facilitated property showings, providing clients with detailed market insights and neighborhood information.
Developed tailored marketing strategies to maximize property visibility and attract potential buyers.
Negotiated contracts, ensuring favorable terms for clients while adhering to legal guidelines.
Utilized CRM software to manage client relationships and track sales progress effectively.
Collaborated with mortgage lenders and inspectors to streamline transaction processes for clients.
Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
Ensured compliance with federal/state laws regulating real estate transactions.
Wrote contracts to outline sales and purchases of properties.
Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
Liaised between buyers and sellers to provide positive experiences for both parties.
Prepared and presented contracts and other legal documents to clients.
Reviewed and executed confidential documents, contracts and disclosures.
Director Of Marketing
Keller Williams Experience Realty
Murray, KY / Paducah, KY / Eddyville, KY
09.2024 - 07.2025
Developed and implemented comprehensive marketing strategies to enhance brand visibility and market reach.
Managed digital marketing campaigns across multiple platforms, optimizing content for engagement and conversion.
Collaborated with cross-functional teams to ensure alignment on branding, messaging, and promotional activities.
Built strong relationships with industry professionals and influencers.
Optimized digital marketing efforts for increased online presence and customer engagement.
Education
Bachelor of Science - Cyber Security
Liberty University
Lynchburg, VA
2028
High School Diploma -
Cedar Creek Academy
Nashville, TN
05.2020
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Flexible and adaptable
Multitasking
Computer skills
Problem resolution
Troubleshooting
Attention to detail
Cybersecurity awareness
Assessment and evaluation
Remote instruction
Languages
English
Native or Bilingual
Interests
Tech enthusiast, passionate about exploring the latest advancements and innovations
Market Center Tech Trainer & KSCORE Administrator at Keller Williams Emerald CoastMarket Center Tech Trainer & KSCORE Administrator at Keller Williams Emerald Coast