Lindsey Hertel
Louisville
Summary
Results-driven professional specializing in claims resolution and customer service. Recognized for attention to detail and time management, consistently delivering exceptional service while negotiating settlements and fostering client trust.
Qualified Field Adjuster with strong background in resolving complex claims and ensuring compliance with regulations. Proven track record of effectively handling disputes and facilitating fair resolutions that benefit all parties. Demonstrated expertise in negotiation and communication, consistently fostering positive relationships with clients and stakeholders.
Professional with experience in claims resolution, prepared for this role. Demonstrates strong analytical skills, effective communication, and problem-solving abilities. Reliable team player with focus on achieving results and adapting to changing requirements. Known for attention to detail, negotiation skills, and customer-centric approach.
Overview
18
18
years of professional experience
Work History
Sr. Field Claims Resolution Specialist I
LIBERTY MUTUAL INSURANCE COMPANY
Louisville, KY
07.2017 - Current
- Resolved complex claims disputes through thorough investigation and analysis of policy details.
- Collaborated with cross-functional teams to improve claims processing efficiency and accuracy.
- Mentored new hires on best practices for claims resolution and customer service excellence.
- Negotiated settlements with clients, ensuring compliance with company policies and regulatory requirements.
- Implemented process improvements that reduced claim handling time by streamlining documentation procedures.
- Provided exceptional customer service throughout the resolution process, fostering client trust and loyalty.
- Developed strong relationships with clients and stakeholders through consistent professionalism and clear communication.
- Handled complex cases with multiple parties involved, effectively managing priorities and deadlines to ensure timely resolutions.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Identified suspicious losses and contacted manager for investigative assistance.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Bank Branch Manager
Stock Yards Bank & Trust
Louisville, KY
10.2007 - 07.2017
- Led daily branch operations, ensuring compliance with banking regulations and policies.
- Developed and implemented strategic sales initiatives to enhance customer acquisition and retention.
- Mentored staff in customer service excellence, fostering a collaborative team environment.
- Analyzed financial reports to identify trends, informing decision-making for branch performance improvements.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Examined customer loan applications for loan approvals and denials.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
- Strengthened cross-selling initiatives by identifying customers'' financial needs and recommending suitable products or services.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
- Collaborated with senior management to develop strategies for increasing market share and overall profitability.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Education
Bachelor of Science - Accounting
Indiana Wesleyan University
Marion, IN12-2010
Skills
- Claims investigation
- Customer relations
- Documentation skills
- Policy coverage expert
- Policy coverage determinations
- Teamwork
- Customer service
- Problem-solving
- Insurance policy knowledge
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Computer skills
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making skills
- Claims
- Workload prioritization
- Claims processing
- Information gathering
- Professionalism
- Coverage determination
- Complex Problem-solving
- Settlement negotiations
- Continuous improvement
- Property inspection
Timeline
Sr. Field Claims Resolution Specialist I
LIBERTY MUTUAL INSURANCE COMPANY
07.2017 - Current
Bank Branch Manager
Stock Yards Bank & Trust
10.2007 - 07.2017
Bachelor of Science - Accounting
Indiana Wesleyan University