Nora Fox
Rockholds
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
34
34
years of professional experience
Work History
Hotel Front Desk Clerk
Holiday Inn Express Hotel
Williamsburg
02.2025 - Current
- Greeted guests with a warm welcome and assisted with check-in processes.
- Managed reservations using hotel management software to ensure accurate bookings.
- Responded to guest inquiries and resolved issues promptly to ensure satisfaction.
- Coordinated with housekeeping to ensure rooms were ready for incoming guests.
- Processed payments and maintained accurate financial records at the front desk.
Store Manager
Family Dollar
Rockholds
07.2015 - 05.2022
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff on customer service and sales techniques.
- Oversaw inventory management and coordinated stock replenishment processes.
- Implemented merchandising strategies to enhance product visibility and sales.
- Developed schedules to optimize workforce efficiency and meet operational needs.
- Resolved customer complaints and provided effective solutions to enhance satisfaction.
- Conducted regular audits to maintain store cleanliness and organization standards.
- Collaborated with corporate teams to align local promotions with marketing initiatives.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Teller
First National Bank
Corbin
02.1992 - 10.2003
- Processed customer transactions efficiently and accurately.
- Maintained cash drawer integrity through regular balancing and audits.
- Adhered to compliance regulations to maintain security and risk management standards.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Education
High School Diploma -
Whitley County High School
Williamsburg, KY05-1991
Skills
- Front desk operations
- Reservation management
- Payment processing
- Room coordination
- Customer service
- Hospitality management
- Problem solving
- Attention to detail
- Check-ins and check-outs
- Supply stocking
- Greeting guests
- Professional appearance
References
References available upon request.
Timeline
Hotel Front Desk Clerk
Holiday Inn Express Hotel
02.2025 - Current
Store Manager
Family Dollar
07.2015 - 05.2022
Teller
First National Bank
02.1992 - 10.2003
High School Diploma -
Whitley County High School