Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nora Harmin

Cynthiana

Summary

Detail-oriented professional with expertise in customer service and food preparation. Proven ability to train staff and ensure quality standards, driving efficiency and satisfaction.

Dedicated kitchen professional with extensive experience in food preparation and kitchen organization. Skilled in maintaining quality standards, training new staff, and collaborating with teams to enhance customer satisfaction and operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Factory Production Worker

SteelBlue
Georgetown, KY
08.2024 - 11.2025

Seemed panels together to make storage building doors. Built axles for the doors. punched holes for latches and also installed them.

  • Operated machinery to manufacture products efficiently and safely.
  • Inspected finished products for quality assurance and adherence to specifications.
  • Maintained clean and organized work areas to ensure compliance with safety standards.
  • Assisted in training new employees on equipment operation and safety protocols.
  • Collaborated with team members to meet production deadlines, ensuring customer satisfaction.

Delivery Driver

Amazon
Lexington, KY
04.2022 - 03.2023
  • Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
  • Navigated delivery routes using GPS technology for optimal efficiency.
  • Managed inventory and maintained accurate records of shipments.
  • Communicated with dispatch to resolve delivery issues promptly.

Assistant Head Chef

Andreas Keller Restaurant
Leavenworth, WA
07.2020 - 11.2021
  • Supervised kitchen staff to ensure adherence to food safety and hygiene standards.
  • Collaborated with Head Chef to develop seasonal menu offerings based on local ingredients.
  • Trained new kitchen personnel on operational procedures and culinary techniques.
  • Coordinated with front-of-house staff to facilitate seamless communication during busy shifts.
  • Collaborated with the front-of-house team to ensure seamless communication between kitchen and dining area, enhancing overall guest satisfaction.

Order Taker

McDonald's
Cynthiana, KY
2017 - 2020
  • Processed customer orders efficiently, ensuring accuracy and satisfaction.
  • Assisted customers with menu selections, providing recommendations based on preferences.
  • Handled cash and credit transactions while adhering to company policies and procedures.
  • Supported training of new staff on operational protocols and customer service standards.
  • Welcomed customers and provided quick and attentive service.
  • Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.

Cook

Steak N Shake
Georgetown, KY
2012 - 2016
  • Prepared and cooked food items according to standardized recipes and quality specifications.
  • Maintained cleanliness and organization of kitchen equipment and workstations.
  • Collaborated with team members to ensure timely meal service during peak hours.
  • Operated kitchen equipment safely, adhering to health and safety regulations.
  • Assisted in training new staff on cooking techniques and food preparation standards.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.

Machine Operator

Concept Packaging
Cynthiana, KY
2012 - 2012
  • Operated machinery to ensure efficient production of packaging materials.
  • Collaborated with team members to optimize workflow and reduce waste during production runs.
  • Inspected finished products for quality assurance, adhering to company standards.

Assistant Manager

Arby's Restaurant
Dry Ridge, KY
2010 - 2012
  • Assisted in training staff on operational procedures and customer service standards.
  • Managed inventory levels, ensuring product availability while minimizing waste.
  • Monitored compliance with food safety regulations, maintaining high-quality standards.
  • Resolved customer complaints effectively, fostering a positive dining experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Server

Forum Pancake House
Williamstown, KY
2009 - 2010
  • Delivered exceptional customer service by efficiently taking and processing orders.
  • Collaborated with kitchen staff to synchronize food preparation and delivery timelines.
  • Maintained cleanliness and organization of dining areas, enhancing guest experience.
  • Adapted quickly to changing customer demands, providing timely service during peak hours.
  • Trained new team members on menu offerings and service protocols for improved efficiency.
  • Monitored dining area for guest needs, proactively addressing concerns to ensure satisfaction.
  • Served food and beverages promptly with focused attention to customer needs.

Owner

Dairy Freeze
Georgetown, KY
2008 - 2009
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Oversaw inventory management, ensuring optimal stock levels and reducing waste.
  • Analyzed customer feedback to refine menu offerings and improve overall dining experience.
  • Led financial planning efforts, optimizing budgeting practices for sustainable business growth.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Cook/Server

Dairy Freeze
Georgetown, KY
2003 - 2008
  • Prepared and cooked menu items following established recipes and presentation standards.
  • Maintained cleanliness and organization of kitchen areas, adhering to safety and sanitation guidelines.
  • Assisted in inventory management by tracking stock levels and ensuring ingredient availability.
  • Trained new staff on cooking techniques, equipment usage, and safety protocols.
  • Implemented time-saving techniques that improved meal preparation speed without compromising quality.
  • Enforced portion control measures to minimize waste while maintaining customer satisfaction.
  • Developed daily specials based on seasonal ingredients, enhancing menu variety and customer interest.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Cashier/Order Taker

Wendys Restaurant
Georgetown, KY
1996 - 1997
  • Processed customer transactions efficiently using cash register and point-of-sale system.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of work area to meet health and safety standards.
  • Assisted in training new staff on operational procedures and customer service expectations.

Education

Associate of Science - Criminal Justice

Southwestern College
Florence, KY
2009

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Food preparation
  • Kitchen organization
  • Strong attention to safe food handling procedures
  • Frying
  • Surface cleaning
  • Supply restocking
  • Food presentation
  • Kitchen equipment operation and maintenance
  • Grilling
  • Food waste reduction
  • Food plating and presentation
  • Portion control

Timeline

Factory Production Worker

SteelBlue
08.2024 - 11.2025

Delivery Driver

Amazon
04.2022 - 03.2023

Assistant Head Chef

Andreas Keller Restaurant
07.2020 - 11.2021

Order Taker

McDonald's
2017 - 2020

Cook

Steak N Shake
2012 - 2016

Machine Operator

Concept Packaging
2012 - 2012

Assistant Manager

Arby's Restaurant
2010 - 2012

Server

Forum Pancake House
2009 - 2010

Owner

Dairy Freeze
2008 - 2009

Cook/Server

Dairy Freeze
2003 - 2008

Cashier/Order Taker

Wendys Restaurant
1996 - 1997

Associate of Science - Criminal Justice

Southwestern College
Nora Harmin