Norma Thomas
Whitesburg
Summary
Dedicated Associate Director with expertise in client advocacy and crisis intervention. Develops personalized treatment plans and facilitates group therapy to promote healing and support. Skilled in fostering safe environments through multidisciplinary collaboration and crisis management.
Overview
26
26
years of professional experience
Work History
Associate Director
KVC Behavioral Healthcare
Whitesburg
08.2012 - Current
- Provided individual counseling sessions to address client mental health needs.
- Developed personalized treatment plans based on client assessments and goals.
- Facilitated group therapy sessions to promote peer support and healing.
- Conducted crisis intervention to ensure client safety and stability.
- Collaborated with multidisciplinary teams to coordinate comprehensive care.
- Documented client progress and maintained accurate case records consistently.
- Advocated for clients' needs within the healthcare system effectively.
TCM Case Manager
LKLP
Whitesburg
11.2022 - 07.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
CASE Manager
R & A Case Mangement
Whitesburg
03.2014 - 01.2019
- Coordinated comprehensive care plans for diverse adult clients.
- Assessed client needs through interviews and evaluations.
- Facilitated access to community resources and services.
- Monitored client progress and adjusted care plans as necessary.
- Educated clients on available programs and support systems.
- Advocated for client rights and needs within the community.
- Developed and maintained relationships with community partners to increase access to resources for clients.
Case Manager
WARH
Whitesburg
08.2000 - 08.2012
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Coordinated client assessments to determine individual needs and service requirements.
- Monitored client progress and adjusted care plans for effectiveness.
- Facilitated communication between clients, families, and service providers to ensure support.
- Provided crisis intervention and emotional support during challenging situations.
- Educated clients on available resources and services to enhance well-being.
- Collaborated with multidisciplinary teams to improve service delivery and outcomes.
- Conducted regular case reviews to ensure compliance with organizational policies.
Education
Master of Arts - Mental Health Counseling
Lindsey Wilson College
Columbia, KY12-2012
Bachelor of Arts - Social Work
Morehead State University
Morehead, KY05-1999
GED -
Knott County Central
Hindman, KY06-1993
Skills
- Case management
- Treatment planning
- Client assessment
- Behavioral health services
- Crisis intervention
- Community resource coordination
- Needs assessment
- Mental health leadership
- Service coordination
- Strategic partnerships
- Multidisciplinary collaboration
- Client advocacy
- Team leadership
- Conflict resolution
- Relationship building
- Emotional support
Timeline
TCM Case Manager
LKLP
11.2022 - 07.2025
CASE Manager
R & A Case Mangement
03.2014 - 01.2019
Associate Director
KVC Behavioral Healthcare
08.2012 - Current
Case Manager
WARH
08.2000 - 08.2012
Master of Arts - Mental Health Counseling
Lindsey Wilson College
Bachelor of Arts - Social Work
Morehead State University
GED -
Knott County Central