Obumneke Chukwueze
George Town
Summary
Dependable professional with strong background in installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Confident in ability- to collaborate with cross functional teams to solve complex, high-stakes problems. Committed to continuous improvement and contributing to team success.
Overview
10
10
years of professional experience
Work History
IT Service Desk Technician
PPC LIMITED
02.2020 - 08.2023
- Provide technical support to end-users, including troubleshooting hardware and software issues and assisting with IT-related inquiries
- Install, configure, and maintain computer systems, servers, printers, and other hardware components
- Install, update, and troubleshoot software applications, operating systems, and ensure proper licensing compliance
- Provide IT Service Desk support to colleagues
- Ensure that new requests and walk ups are raised as Incident or Request tickets in the ITSM tool
- Ensure that tickets are logged with the appropriate categories, the correct status applied and urgency/priority are clear
- Maintain an accurate audit trail on the ticket.
Security Technician
Electra-Tech Services Limited
01.2019 - 01.2020
- Performed installation and service of access control, closed circuit television systems and various security related systems
- Evaluated, diagnosed, and troubleshot systems and performed repairs as necessary
- Performed upgrades and additions to systems to increase functionality and usability
- Requested equipment and supplies to maintain inventory and ensure availability of required items
- Responded to emergency situations during or after duty hours for the purpose of resolving immediate safety/security concerns
- Performed computer program entry as required to add closed circuit television cameras, access control devices, and intrusion alarm systems as needed
- Coordinated with Facilities Managers and other trades as needed to complete projects and services efficiently
- Assisted in the development of training programs for employees as requested.
End-User Support Analyst/Desktop Support
PPC LIMITED
07.2015 - 01.2019
- Performed root cause analysis of service problems and developed resolution plans
- Processed improvement and performance monitoring on our service to ensure continuous availability and performed to service level agreement (SLA) performance level
- Built Service report and maintained all documentation for deployment, maintenance, upgrade, and problem resolution activities
- Provided technical support, diagnosed, and troubleshot hardware and software problems, including desktops and laptops
- Identified and removed computer viruses and provided major repairs in accordance with outside vendors
- Expertly installed, configured, monitored, and troubleshot PCs and related hardware on all OS platforms
- Resolved windows, internet explorer, and virus / spyware, and PC software related issues
- Performed data recovery from lost partition, password recovery, imaging of hard drive, different raid configuration of the hard drive
- Monitored and troubleshot LAN installed and configured routers and switches
- Performed PC performance optimization, installation of OS, software, and specified patches and updates.
Technical Officer
Nigerian Communication Satellite (NICOMSAT)
01.2014 - 12.2015
- Corrective and preventive maintenance
- VSAT installation
- Problem management: proactively and reactively looked for solutions to prevent damage
- Attended technical meeting
- Aided in identifying customer’s needs
- Undertook other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
Education
CompTIA A -
10.2022
Cisco Certified Networking Associate -
07.2020
Occupational Safety and Health Training -
03.2015
Bachelor of Engineering -
09.2013
Skills
- Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs)
- Experience providing technical support for the Microsoft Office suite, Windows, Network Printers, Active Directory, Office 365, Data cabling and CCTV installation
- Service Now, SM9, Microsoft Windows 11
- Good knowledge of HTML and CSS
Timeline
IT Service Desk Technician
PPC LIMITED
02.2020 - 08.2023
Security Technician
Electra-Tech Services Limited
01.2019 - 01.2020
End-User Support Analyst/Desktop Support
PPC LIMITED
07.2015 - 01.2019
Technical Officer
Nigerian Communication Satellite (NICOMSAT)
01.2014 - 12.2015
CompTIA A -
Cisco Certified Networking Associate -
Occupational Safety and Health Training -
Bachelor of Engineering -
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