Summary
Overview
Work History
Education
Skills
Timeline
Generic

Obumneke Chukwueze

George Town

Summary

Dependable professional with strong background in installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Confident in ability- to collaborate with cross functional teams to solve complex, high-stakes problems. Committed to continuous improvement and contributing to team success.

Overview

10
10
years of professional experience

Work History

IT Service Desk Technician

PPC LIMITED
02.2020 - 08.2023
  • Provide technical support to end-users, including troubleshooting hardware and software issues and assisting with IT-related inquiries
  • Install, configure, and maintain computer systems, servers, printers, and other hardware components
  • Install, update, and troubleshoot software applications, operating systems, and ensure proper licensing compliance
  • Provide IT Service Desk support to colleagues
  • Ensure that new requests and walk ups are raised as Incident or Request tickets in the ITSM tool
  • Ensure that tickets are logged with the appropriate categories, the correct status applied and urgency/priority are clear
  • Maintain an accurate audit trail on the ticket.

Security Technician

Electra-Tech Services Limited
01.2019 - 01.2020
  • Performed installation and service of access control, closed circuit television systems and various security related systems
  • Evaluated, diagnosed, and troubleshot systems and performed repairs as necessary
  • Performed upgrades and additions to systems to increase functionality and usability
  • Requested equipment and supplies to maintain inventory and ensure availability of required items
  • Responded to emergency situations during or after duty hours for the purpose of resolving immediate safety/security concerns
  • Performed computer program entry as required to add closed circuit television cameras, access control devices, and intrusion alarm systems as needed
  • Coordinated with Facilities Managers and other trades as needed to complete projects and services efficiently
  • Assisted in the development of training programs for employees as requested.

End-User Support Analyst/Desktop Support

PPC LIMITED
07.2015 - 01.2019
  • Performed root cause analysis of service problems and developed resolution plans
  • Processed improvement and performance monitoring on our service to ensure continuous availability and performed to service level agreement (SLA) performance level
  • Built Service report and maintained all documentation for deployment, maintenance, upgrade, and problem resolution activities
  • Provided technical support, diagnosed, and troubleshot hardware and software problems, including desktops and laptops
  • Identified and removed computer viruses and provided major repairs in accordance with outside vendors
  • Expertly installed, configured, monitored, and troubleshot PCs and related hardware on all OS platforms
  • Resolved windows, internet explorer, and virus / spyware, and PC software related issues
  • Performed data recovery from lost partition, password recovery, imaging of hard drive, different raid configuration of the hard drive
  • Monitored and troubleshot LAN installed and configured routers and switches
  • Performed PC performance optimization, installation of OS, software, and specified patches and updates.

Technical Officer

Nigerian Communication Satellite (NICOMSAT)
01.2014 - 12.2015
  • Corrective and preventive maintenance
  • VSAT installation
  • Problem management: proactively and reactively looked for solutions to prevent damage
  • Attended technical meeting
  • Aided in identifying customer’s needs
  • Undertook other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.

Education

CompTIA A -

10.2022

Cisco Certified Networking Associate -

07.2020

Occupational Safety and Health Training -

03.2015

Bachelor of Engineering -

09.2013

Skills

  • Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs)
  • Experience providing technical support for the Microsoft Office suite, Windows, Network Printers, Active Directory, Office 365, Data cabling and CCTV installation
  • Service Now, SM9, Microsoft Windows 11
  • Good knowledge of HTML and CSS

Timeline

IT Service Desk Technician

PPC LIMITED
02.2020 - 08.2023

Security Technician

Electra-Tech Services Limited
01.2019 - 01.2020

End-User Support Analyst/Desktop Support

PPC LIMITED
07.2015 - 01.2019

Technical Officer

Nigerian Communication Satellite (NICOMSAT)
01.2014 - 12.2015

CompTIA A -

Cisco Certified Networking Associate -

Occupational Safety and Health Training -

Bachelor of Engineering -

Obumneke Chukwueze