Odai Batarseh
Scottsville
Summary
With a proven track record at Scotsville Tire And Auto Repair, I excel in customer service and problem-solving, significantly enhancing operational efficiency. My expertise spans from parts ordering to effective communication, ensuring peak performance. Leveraging strong work ethic and project management skills, I consistently deliver results, driving success in dynamic environments.
Overview
15
15
years of professional experience
Work History
Automotive Technician
Scotsville Tire And Auto Repair
Scottsville
07.2024 - Current
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Performed drive ability tests on vehicles after repairs were completed.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Operated a variety of shop equipment safely and efficiently.
Salesperson
M.Attieh Co.
Amman
12.2023 - 05.2024
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Produced sales documents, finalized deals and filed records.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained accurate records of customer interactions and transactions.
Store Owner
Al-Naber Store
Amman
07.2022 - 12.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented successful business strategies to increase revenue and target new markets.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with state and local laws regarding business operations.
- Managed inventory levels, restocking shelves as needed.
- Negotiated contracts with vendors to secure best prices for products.
Front Desk Receptionist
Strand Hotel
Amman
06.2020 - 06.2022
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Coordinated maintenance requests for office equipment and facilities.
- Investigated and analyzed client complaints to identify and resolve issues.
- Compiled and prepared reports and documents as requested.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Completed basic bookkeeping and document filing.
- Explained policies and procedures to visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Event Manager
Arabesque Shisha Lounge & Cafe
Amman
02.2017 - 06.2020
- Negotiated contracts with vendors, securing favorable terms and cost-effective services for event essentials.
- Collaborated with marketing teams to create promotional materials for events.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Attended and participated in industry events.
- Enhanced attendee experience through meticulous attention to detail in event design and customer service protocols.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Provided support to attendees before, during, and after the event as needed.
- Managed budgets, optimizing expenses to deliver high-quality events under financial constraints.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Reserved space, equipment and personnel needed to facilitate events.
Supervisor
Arabesque Shisha Lounge & Cafe
Amman
01.2012 - 01.2017
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Facilitated training sessions for new employees on company policies and procedures.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Monitored employee productivity to provide constructive feedback and coaching.
- Organized client meetings to provide project updates.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Worker
Arabesque Events Planner
Amman
01.2010 - 01.2012
- I used to help moving heavy equipment, Such as sound systems and lighting for weddings and events.
Education
Elite Trainer - Bodybuilding And Sport Nutrition
ISSA
Phoenix, AZ05-2022
High School Diploma -
Saint Joseph School
Az Zarqa01-2012
Skills
- Parts ordering
- Customer service
- Problem solving
- Inventory management
- Time management
- Effective communication
- Ordering supplies
- Replacing filters
- Coolant flushes
- Troubleshooting skills
- Multitasking and organization
- Drivetrain and axle installation
- Valid Driver's license
- Strong work ethic
- Parts replacement
- Oil change services
- Brake repair
- Project management
- Sales strategies
- Excellent sales techniques
Affiliations
I love to walk daily for at least an hour.
Church On sunday.
Helping people who needs help, makes me feel alive and connected.
Working out three to four times a week.
Languages
Arabic
Native/ Bilingual
English
Full Professional
Spanish
Elementary
Accomplishments
- I got the employee of the year from Arabesuqe company, for being the most effective member in the company.
About Me
- I have always been the fastest learner in every job i had, i always pay attention to details, i always want to be the best of whatever job i had.
- i respect and love being on time always.
- i entered the United States of america On June 3rd 2024, I Have my Green card, my driver's license and social security number, and I'm looking to start my career here, even if it's something new i will make sure ill do it perfectly.
References
References available upon request.
Timeline
Automotive Technician
Scotsville Tire And Auto Repair
07.2024 - Current
Salesperson
M.Attieh Co.
12.2023 - 05.2024
Store Owner
Al-Naber Store
07.2022 - 12.2023
Front Desk Receptionist
Strand Hotel
06.2020 - 06.2022
Event Manager
Arabesque Shisha Lounge & Cafe
02.2017 - 06.2020
Supervisor
Arabesque Shisha Lounge & Cafe
01.2012 - 01.2017
Worker
Arabesque Events Planner
01.2010 - 01.2012
Elite Trainer - Bodybuilding And Sport Nutrition
ISSA
High School Diploma -
Saint Joseph School
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