Olisiea Blake
Administration
West Bay,Grand Cayman
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Passionate about continuous learning and professional development.
Overview
21
21
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Administrative Assistant
KY Nannies
George Town, Grand Cayman
03.2022 - 01.2024
- Answered incoming calls professionally and directed callers to the appropriate personnel.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Collected and deposited money into accounts, disbursed funds from cash to pay bills or invoices, kept records of collections and disbursements, and ensured accounts were balanced.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports, and maintaining records.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Organized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow.
- Collected payments, issued receipts, and updated accounts to reflect new balances.
- Typed, formatted, and edited correspondence and other documents.
- Communicated with customers, employees, and vendors to answer questions and address complaints.
- Completed and mailed contracts, invoices, or checks.
- Completed work schedules, managed calendars, and arranged appointments.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.
- Developed job postings for open positions using internal databases as well as external career websites and job boards.
- Created monthly reports summarizing employee absences and lateness's along with any corrective action taken.
- Processed onboarding paperwork for new hires and rehires.
Retail Customer Service/Western Union Agent
Foster's
George Town, Grand Cayman
03.2021 - 03.2022
- Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Performed cash, credit card, and check transactions to complete customer purchases.
- Cash checks and issue receipts, using a POS system to process payments.
- Processed money orders, paid bills, and wired money nationally and internationally.
- Balancing cash drawer.
- Wired transferred international money transfer transactions for customers overseas, and also deposited funds into customers' overseas bank accounts.
Retail Sales Asst/Money Transfer Services Agent
Tortuga Rum Company
George Town, Grand Cayman
08.2015 - 01.2018
- Wired international money transfer transactions for customers overseas, and also deposits to customers' overseas bank accounts.
- Daily closing and lock up of business store operations; Balanced oversaw large sums of cash collection and deposited into bank slips for deposits.
- Reported and deposited daily revenue for all daily transactions and money in the store's safe, ensuring 100% accountability.
- Performed cashier duties, such as accepting payments, issuing receipts, and counting money back, changing.
- Maintained cleanliness of store environment, including floors, windows, and displays.
- Trained new team members in cash register operation, stock procedures, and customer service.
Office Administrator Coordinator
Shauna's Early World of Learning Center
West Bay, Grand Cayman
09.2012 - 07.2015
- Administer and maintain daily front office operations, including greeting parents and teachers, answering upwards of twenty phone calls daily, taking detailed messages, and performing billing tasks with 100% accuracy.
- Slashed the cost of office supplies by 15% by negotiating prices with suppliers and maintaining appropriate stock levels to avoid shortages.
- Developed and implemented a well-organized filing system and introduced effective scheduling techniques, which increased productivity by 47%.
- Typed documents, such as correspondence, drafts, memos, and emails, were prepared for the student's monthly reports.
- Opened, sorted, and distributed incoming messages and correspondence.
Customer Service Agent Baggage(Internship)
Cayman Airways
George Town, Grand Cayman
02.2012 - 05.2012
- Assisted passengers with their baggage needs, including providing information on the status of their luggage.
- Responded to customer inquiries via phone or email promptly.
- Maintained accurate records of all baggage transactions using computerized tracking systems.
- Reported damaged or lost luggage immediately upon discovery, following established protocols.
- Communicated regularly with supervisors regarding progress on projects related to baggage services.
- Handled payments for lost or damaged luggage.
- Called customers when bags arrived to provide updates.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Assistant (Temporary Contract)
Community's Development Office (CIG)
Grand Cayman, George Town
06.2003 - 01.2004
- Greet all office guests or callers, and oversee their inquiries or direct them to the appropriate people, according to their needs.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Schedule and confirm appointments for clients, customers, or supervisors. Maintain scheduling and event calendars.
- Provided administrative support to all team members as necessary, while supporting the office manager and community development officers.
- Processed invoices and paid outstanding bills for company accounts, light bookkeeping, and financial record-keeping.
Education
Bookkeeping & Accounting - Accounting
University College of The Cayman Islands
Grand Cayman 05.2001 - 06.2001
Microsoft Office Applications - Business
University College of The Cayman Islands
Grand Cayman 2001.05 - 2001.06
Travel Certificate Program - Sabre, Tours & Reservations, World Geography
Florida International University
Miami Florida 01.1999 - 06.1999
High School Diploma -
Miami Norland Senior High School
Miami, Florida 09.1995 - 07.1998
Skills
- Microsoft Office Suite
- Trilingual Fluency Spanish and English, Creole
- Unclaimed baggage handling
- Data Entry
- Strong Interpersonal skills
- Office Administration
- Typing Speed Proficiency
- Conflict Resolution
- Professional Customer Service
- Meticulous Attention to detail
- Physical Stamina
- Security and Safety Procedures
- Time Management
- Verbal and Written communication skills
- Computer Proficiency
- Dedicated Team Player
- Active Listening
- Flexible Schedule
- Multitasking Abilities
- Sabre Software
- Team Leadership
Certification
- 2023 Innovative Management & Professional Training - Office Administration
- 2023- Inspire Cayman Training Administrative Assistant Fundamentals
- 2023- Inspire Cayman Training Supervision & Management Fundamentals
- 2017 JN Money Bank -Anti Money Laundering & Counterfeit
- 2023- LinkedIn Administrative Human Resources
- 2023-LinkedIn Administrative Professional Foundations-
- 2001- UCCI Computer Applications in Business
- 2001-UCCI Bookkeeping & Accounting Level 1
Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Administrative Assistant
KY Nannies
03.2022 - 01.2024
Retail Customer Service/Western Union Agent
Foster's
03.2021 - 03.2022
Retail Sales Asst/Money Transfer Services Agent
Tortuga Rum Company
08.2015 - 01.2018
Office Administrator Coordinator
Shauna's Early World of Learning Center
09.2012 - 07.2015
Customer Service Agent Baggage(Internship)
Cayman Airways
02.2012 - 05.2012
Office Assistant (Temporary Contract)
Community's Development Office (CIG)
06.2003 - 01.2004
Bookkeeping & Accounting - Accounting
University College of The Cayman Islands
05.2001 - 06.2001
Microsoft Office Applications - Business
University College of The Cayman Islands
2001.05 - 2001.06
Travel Certificate Program - Sabre, Tours & Reservations, World Geography
Florida International University
01.1999 - 06.1999
High School Diploma -
Miami Norland Senior High School
09.1995 - 07.1998
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